Spotix is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Meg, Responding to your August, 2024 post. All I have to say is if there was an option for 0 stars, that's what I woul...Read more
Rep was very helpful in deciding what I needed to repair my fireplace problem
Website easy to navigate. Shipped next day.
Fast service! I received what I wanted! It looks great! Thank you!!! My recent experience with another company trying to purchase same burner cover was awful! They kept saying it was coming! I gave up and cancelled that order!
Great product
Great selection of items. Fast shipping. Easy to use checkout.
Easy to use. Ordering was fast and easy. Had what I needed. Great to deal with.
Very prompt and knowledgeable customer service
I ordered Napoleon aluminum drip pans from Spotix. Upon opening the shipping box the pans were crushed as they force fit them into a box that was too small for the pans. Totally unusable ! Someone on their packaging line should be fired !
Very knowledgeable. Very easy, friendly, quick to order parts.
Absolutely a great transaction
Easy website to order from. Good specific technical information was provided for easy selection.
AMAZING customer service!! I viewed several Spotix self-help videos to get my gas logs to turn on. At the end of the video, Spotix offered assistance by phone if the videos were unable to solve the problem. I couldn’t believe it!! I decided to call (feeling a bit guilty since I hadn’t bought my gas logs from them) and talked to 2 of the NICEST people. The technician identified the problem with my logs immediately and I was able to solve my problem. We will be building a new house this year and I’ll DEFINITELY make sure to buy products sold by Spotix. The most incredible level of customer service!! Effective today, I am a new SPOTIX customer!!
Although delivery was slightly longer than expected (through no fault of Spotix), Spotix did a very nice job of following up with an updated ship date after I reached out to their customer service line.
Lucas follows up very well and in a timely manner.
Great customer service and knowledge.
You are the last of the great American company,willing to go above and beyond
Excellent experience! The site was easy to navigate and the selections were plentiful. I quickly found exactly what I was looking for.
Great & peronable customer Rep.
This company stands out for customer service and their willingness to be as helpful as possible. It was a mistake by me in ordering the wrong item, but they were able to come up with a solution, I never thought of. They kept my cost to a minimum. It was an amazing experience.
Great customer service.
Customer service and quick response were great and very helpful.
I ordered an item that I had to return and the process was simple.
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