Spotix

Spoke with a customer service rep who said I needed to speak with another rep who would call me back to resolve a minor problem. Guess what? ... He called me back and resolved the problem. That, is what defines customer service!

Very good attention to detail and fast service.

Excellent customer service. Extremely helpful!! More companies should be run as well. Outstanding

Don,t know yet. Haven’t received my order

I have purchased a new stove! I am stuck with the one I purchased from you all can you give me any idea on what to do with it .I have had three different plumbers look at it I have talked to the manufacturer about it I don't know what to do anymore!! Maybe you can help. Thanks

The idea fit perfect and got here on a good timely manner

The product is good. Your lead-time from order to fulfillment is far too long. You contact me with way too many annoying emails.

The gentleman I talked to was knowledgeable and kind and pleasant and very helpful,and I would not hesitate to order from him again

Your ?Customer Service Vince was very helpful. I didn't realize you didn't have the grill I ordered in stock!! Hayward didn't ship the base and wheels, propane holder. Then R&L Carriers wouldn't even attempt to drive down Oak River road, because it was gravel.I had to drive 15 miles to meet him at a fast food restuarant, to get my partial order

Wonderful staff

It was a streamlined purchase

We had tried to order this smoker from another site. They took our money and held it for SIX MONTHS with no communication. We kept calling or emailing and asking when it would ship and were told "2-3 days" or "12-15" days. Finally, they said they no longer carried it and sent the money back. We ordered from Spotix and had a completely opposite experience. It did not originally ship in the timeframe that was shown when we ordered. However, as soon as I emailed in to ask about status, I got an immediate response. My CSR continued contacting the manufacturer daily until we got an answer. It arrived 8 days after the original ship date, but in plenty of time for the event we are holding. I am really pleased with the customer service and the product. Highly recommend!

Almost 5 stars. CS was good but missed the mark in a couple places. I asked if product was in stock and told yes there were 2. Ordered immediately but no shipment for 12 days. Spotix let me know the grill was on its way a day after I received it. I would have purchased a gas line hose for the grill had I been informed it didn't come with one. Had to wait another three days to get one from somewhere. I ordered just one accessory when i placed my order with the CS person, but I needed 5 to complete the set. CS just didn't have the product knowledge to make my experience great when ordering a very expensive grill.

Justin was easy to work with and knowledgeable

I called and ordered over the phone. The sales person was knowledgeable and made the order process simple. The order was shipped and delivered on a timely basis. The delivery person was very professional.

I had lost or misplaced a delivery of hardware for a fire bowl. Spotix was very helpful and accommodating in arranging a new order. The staff is very easy to work with. -- Steven Pokorny

Quick and easy. Wish I could have changed order/cancelled online.

Excellent customer service support when I called in. The products arrived in a timely manner.

Would not do this review prior to receipt of my order which was promptly dispatched and is now in place on our GREAT Napoleon Prestige Barbbie.

Perfect!! 🥳