10 months ago
Great communication, fast delivery. My husband loves the shorts.
10 months ago
Paid for item at 8:30 the night before and received the next day excellent service.
10 months ago
The golf clubs ordered. Confirmation follows with expected delivery date 9th July. Approximately one week. I received an email three days after my order, confirming the clubs will be delivered four d... See more
Do not use bought a pair of skechers trainers after 3 months of wear and tear the stitching is coming away but according to get the label it's my fault for wearing them but trainers bought through sports direct
Order not received and no updates as to when I can expect delivery. Very disappointing.
Paid for next day delivery as kids needed a pair of trainers for holiday only to get an email the next day saying it wont be delivered. Happy to take the extra money for a service that wont happen but offer no refund. Don't waste your money.
Great service
I have bought a few items from Sports Direct and the whole process is so easy and efficient from the app itself to delivery. Always easy to find what I need on the app and it's delivered to me by Evri within 2 days. Great value too. Very happy customer!,
Ordered 3 pairs of shorts, only sent 2. Wouldn't mind but when they charge you 5 quid delivery, you'd think they could get the order right.
Good value on sales but the return policy is to expensive at £4.99 & £4.99 for delivery
I'm very happy with both the service and the quality of the goods. Everything arrived as expected. It's clear that great care is taken to ensure customer satisfaction. I’ll definitely order again and would gladly recommend to others!
Quick delivery of an excellent-quality garment that fits well, is beautiful, and warm.
I ordered a football for my grandson for his birthday, paid for standard delivery only to find Sports Direct had “lost” it in their warehouse. Customer service person named Eliza said they can’t compensate by sending another by next day only standard delivery. Thank you useless Sports Direct for spoiling my Grandsons birthday, I will never be using your company again. It’s no wonder companies like Temu and Shein do better than British companies when customer service doesn’t count at all.
Turns out SportsDirect use Evri to deliver only Evri constantly fails to deliver in my area... parcels are 'lost' and it takes weeks for refunds etc... When you try to report this to SportsDirect the auto chat bot refuses to let you speak to a human. Result, I will never buy from SportsDirect again. Useless.
Fantastic service delivery and product. Fast and efficient and so much cheaper than other websites.
Not good I have not had my product I have contacted customer service but have not had a reply. I have now been waiting for 7 days
Ordered on Thursday and delivered on Saturday! Very quick service and shoes were packaged well, with no missing items. Very happy with this order.
Great service
Rubbish returns policy. It's a con. Paying to return an item is absolutely rubbish when you have already paid to have it delivered. Won't buy from again.
Easy to order. Delivery good. Love my new t-shirts also great value. Thanks for the little extra in the bag.
Ordering process is very easy and delivery time is exceptionally quick.can't fault these guys.
I was sent a wrong item, one golf club of a half set was incorrect. Asked for a replacement, told i could only get a refund as you didn't have any replacement clubs even though they were showing as stocked. I replied that they were still available to order and miraculously a club was found and sent. Took a week no club, lost or destroyed by EVRI, so another club sent, this also was lost by EVRI, I was refunded I didn't want a refund I wanted a club to make up my set. Ordered the club again, paid £11.99 to be sent overnight by DPD it's now delayed. Abysmal
Very good service bo complaints at all
Based on analysis of 47 reviews rated 1-2 stars for Sportsdirect.com
“I paid for next day delivery as we needed shoes quickly for a school event”
“I paid for next day delivery as we needed shoes quickly for a school event”
“I now find that there is no customer service”
“Done order online & for next day delivery but item didn’t get delivered until 4 days later So I’d like a full refund...”
“Done order online & for next day delivery but item didn’t get delivered until 4 days later So I’d like a full refund...”
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Sportsdirect.com is an online retail platform specializing in a wide range of sports and leisure products. The company offers a comprehensive selection of sports apparel, footwear, and equipment catering to various activities, including running, football, fitness, and outdoor pursuits. Customers can find products from both well-known brands and value-oriented options, making the site a go-to destination for sports enthusiasts and casual consumers alike. Targeting individuals with an interest in sports and fitness, Sportsdirect.com serves a diverse clientele, including athletes, hobbyists, and families seeking quality sports gear at competitive prices. By providing an extensive inventory and user-friendly online shopping experience, the company aims to meet the needs of those looking to enhance their sporting activities and hobbies.
Sportsdirect.com receives mixed feedback from customers, with a notable divide in experiences regarding delivery services. Many reviewers appreciate the fast delivery and great communication, highlighting instances of receiving their orders promptly and in good condition. However, a significant number of consumers express frustration over the reliability of next day delivery, with multiple complaints about delays and lack of customer service support when issues arise. Some customers report paying extra for expedited shipping only to face significant delays, which diminishes their overall satisfaction. While the quality of products is often praised, the inconsistency in delivery performance remains a critical concern. Overall, the sentiment reflects a balance of positive and negative experiences, primarily driven by delivery issues.
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