Review summary

Southampton Cruise Parking Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

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KE
Crammed into a taxi outbound with 2…

Crammed into a taxi outbound with 2 other customers with 8 pieces of luggage - not a good start. The company bus was broken down. On return I text the company 45 minutes before disembarking using phone number provided. Unable to locate pick up point flag in the car park. Discovered eventually by accident as another group of 8 people had been waiting since 7am, it was now 7.25. I rang again to be told their driver was 5 minutes away. At 7.40 we jumped in a taxi at a cost of £15. On arrival car was ready but no care shown at all to our situation. On drive home received a call that we had messaged the wrong phone number and we had stood in the wrong place at the wrong time. Total amateurs. Never again.

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S
Easy and convenient to book

Easy and convenient to book, competitively priced.

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First time using SCPS found the whole…

First time using SCPS found the whole process straight forward enough, no probs good communication, won’t hesitate using again 👏

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Company details

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All reviews

528 total • Write a review

Showing 121 - 130 of 524 reviews
B

Excellent customer service…

I tried booking online but my payment could not be processed, I rang the number provided but got the answer phone, I was frustrated so did not leave a message. Later that day Jenny from Southampton cruise returned my phonecall and sorted the problem out immediately, I was so grateful she returned my call even though I hadn't left a message. Excellent customer service Thank you Jenny!

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AH

Apriciated

I'll use this company again and again Very good service they start at 7 am to 4 pm but last time our ship arrived Early in the morning and this company send me the shuttle bus at 6 am because I have my 2 years old son and it's very hard for me to wait for one hour I am very thankful to you for this thanks very much

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FJ

Not recommended

Picked up from Queen Mary 2, 27 April 2025, It was chaotic. The Driver was running around the terminal trying to organise several vans and left us for half an hour in a van with the engine running. He eventually drove us to our car whist on his phone driving, not safe. Will no use again.

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tb

Excellent service

Excellent service! Recently used Southampton Cruise parking services for the first time, I have no hesitation in using them again or recommending their service, very efficient and courteous team, especially the driver (Ken) who dropped us at the cruise terminal and who picked us up on our return.

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E

Your car will be in a safe hand

Instructions on arrival and departure were very clear. Staff were very helpful. I had no problem to leave my car with them. Also, dropping off and picking up was very efficient.

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P

Brilliant and efficient service

Brilliant and efficient service, no hanging about waiting for a driver or our car. Very pleased.

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B

The service was absolutely brilliant…

The service was absolutely brilliant and flawless. We were met on arrival as their advertising states. We were assisted in taking our suitcases from our car and placing in their transport. One of their team then checked and videoed our car and checked the mileage. Within 10 minutes we were on our way to the P & O Cruise terminal. Upon our return we followed the instructions and within 12mins we were picked up and taken back to the storage unit. Our car was brought out for us and we were asked to check we were happy with the car and also the mileage (which was as we left it). The team were fantastic and we will definitely use again. Would certainly recommend. Thanks to all

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DS

Good instructions for getting there

Good instructions for getting there. Good, quick, friendly service. No time waiting for transfer vehicle.

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NT

Booked via tour company

Booked via tour company, turned up and was queuing in the street for 30 mins, successfully got to the ship as the transfer is excellent, on return did what they asked, texted 30mins before with name and reg number. Transfers on return were brilliant, driver asked for my reg number so we though all good, on arriving to collection no car ready had to wait longer than what it took to disembark from ship. When car eventually arrived the passenger seat was laid back and moved and the drivers carpet was filthy. Take your car at your own risk, hopefully mine was an isolated issue .

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L

Very efficient pick up great very good

Very efficient pick up great very good

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