Review summary

Sony has room for improvement based on customer feedback. Customers particularly appreciate quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

L
Eine Kundenservice-Katastrophe

Eine der schlimmsten Onlinehandel-Erfahrungen, die ich je gemacht habe. Nach Problemen mit der Zustellung ging der Artikel an Sony zurück. Sony kannte den eigenen Versender zunächst nicht, dann hieß es, die Zustellung sei erfolgt. Ich konnte schriftlich und virtuell belegen, dass dem nicht so ist. Das ist dann auch Sony aufgefallen. Seither warte ich auf ein Ersatzprodukt oder eine Erstattung. Mehrere E-Mails folgten, ohne Ergebnis, auf die letzte erhielt ich gar keine Rückmeldung mehr. Der telefonische Support ist ebenfalls nicht hilfreich. Die Mitarbeitenden sind zwar höflich und bemüht, aber durch Sprachbarrieren und ggf. mangelnde Schulung oder Befugnisse gar nicht in der Lage, die Kundenanfragen sinnvoll und kurzfristig zu bearbeiten. Ihnen mache ich aber KEINEN Vorwurf. Wer so einen Service bietet, hat ein systematisches Problem. Nach mehreren E-Mails warte ich jetzt also schon wieder auf eine Rückmeldung zu bezahlter Ware, die ich nicht erhalten habe und kann jedem nur von einem Kauf beim Hersteller abraten. Was man verbessern könnte? - Zugang zum Support: Der Weg über die Website ist kompliziert, die hinterlegte Nummer führt zum technischen Support, nicht zum Store-Support - Support-Mitarbeitende: Fragen in E-Mails beantworten statt höfliche Floskeln zu verwenden, Handlungsspielraum geben, um Probleme auch zu lösen, Transparenz liefern = "Ihr Paket ist leider verloren gegangen. Der Prozess braucht X Tage, folgende Möglichkeiten gibt es bis dahin: ..."; bei sprachlichen Schwierigkeiten unterstützen, statt die Leute am Telefon oder in Mails einfach "ins offene Messer" rennen zu lassen

G
Horrible service

Horrible customer service. Did not listen to customer. Processing order wrongly and blaming customer for their fault. Called support number and put on waiting for 1 hour, then the person claimed to be the "highest manger on the ladder" talked to me with an loud voice, continuously interrupting me, did not read the case or my experience, he was incredibly rude and arrogant, suggesting me to cancel the order and even pretending to not understand me. Terrible terrible service, such a shame to a big firm to treat customer like that.

I bought a TV, and they delivered gigantic electric whiteboard. The process is so slow that it's sitting in my room even after a month.

I bought a 55-inch Sony TV. It was listed on the same price on Amazon, but since the product is quite expensive, I preferred to purchase from the official store just to avoid any potential hiccups. I adjusted my work schedule to be home on the day of delivery. And it turns out they delivered a completely wrong product. 86-inch electric whiteboard. It's not even a Sony product. This gigantic and extremely heavy box has been occupying so much space in my small apartment. Sony recognized that they shipped the wrong product, but they have been extremely slow to deal with this issue, oftentimes by not responding to my email. It's been already a month since I ordered the TV, but the 86-inch box is still in my apartment and I have no idea when I can get the TV I originally ordered. Wish me luck.

Produit reçu incomplet

Produit reçu incomplet, documents erronés inclus dans le colis, et aucune réponse claire de la part du service client. Je pose une question simple sur ces incohérences, mais on me renvoie en boucle à des réponses automatiques qui ne traitent pas le fond du problème. Infos contradictoires entre le site, les documents et les conseillers. Aucun suivi, aucun professionnalisme. Très décevant venant d'une marque comme Sony.

Company details

Information provided by various external sources

Sony Corporation

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sony.com

All reviews

60 total • Write a review

Showing 41 - 50 of 56 reviews
RM
1 out of 5 stars

Have tried calling them regarding…

Have tried calling them regarding support on the car radio. I waited 20-30 minutes in line, and when I got through they didn't know who to talk to and they asked me to call back, where I constantly got the same employee who didn't know anything about car radios.

Date of experience: July 17, 2024

AA
1 out of 5 stars

Nope.

Not only Sony does its marvel/disney-like best to butcher movie IPs, they now do their best to butcher video games as well.

Date of experience: May 23, 2024

RS
1 out of 5 stars

Absolute JUNK products.

Absolute JUNK products. Everything SONY turns to CRAP. They can't make a real CD or 4K Blu-ray player that is durable at all anymore. How can they live with themselves?! I have a $300 doorstop now. I WASTE NO MORE $ ON SONY.

Date of experience: May 8, 2024

Y
1 out of 5 stars

Sony sucks

Everything I've learned about Sony makes me hate them more and more. Why bother restricting your company in different countries? You are a greedy company are you not? Then why stop yourselves from getting that money? On top of that, trying to make a PSN account is absolute garbage. You can't make a username unless you use one of theres. I don't want to be called something else, I want to lable myself.

Date of experience: May 5, 2024

D
1 out of 5 stars

For Democracy !

Great job sony! Thx for your greedy hands trying to take over helldivers2. Stay together against tyrany helldivers !

Date of experience: May 5, 2024

G
1 out of 5 stars

Sony's Digital Dictatorship - A Blow to Consumer Freedom

Sony has sparked controversy by imposing draconian restrictions on PC users wishing to enjoy a game purchased three months ago. This mandate compels PC players to link their accounts with PSN to access the game, raising questions about fairness and accessibility. The global distribution of the game across 200 countries, with restricted access through the PSN platform in only 69 countries, hints at questionable motives. Is Sony seeking to drive PlayStation sales at the expense of PC gamers or monopolize the gaming market? The sudden alteration of contract terms post-purchase constitutes a breach of European Union trade laws, undermining consumer trust and casting doubt on Sony's business ethics.

Date of experience: May 5, 2024

RC
1 out of 5 stars

Faulse advertise for SD card Exchange

I tried to exchange my faulty Tough sd cards that they advertise will exchange for free. But that is a lie, they will ask you for proof of purchase, beside a fact that they did not ask in description of program. They tooo big to lie to their loyal customers!

Date of experience: April 25, 2024

TG
1 out of 5 stars

Can’t provide a basic service

Can’t provide a basic service that their competitor offers. Quite sad to see that they want to keep up and don’t offer the same advantages to achieve that.

Date of experience: April 22, 2024

RS
1 out of 5 stars

Miserabler support

Nach Produktfehler der Batterie (battery drain) der Kopfhörer WF-1000XM4 ersetzt Sony nur Kopfhörer innerhalb der zweijährigen Garantie. Für meine, bei denen drei Wochen nach der Garantie plötzlich auch die Batterie nur noch 5 Minuten bei voller Ladung hält, kommt Sony nicht auf. Sie können mir jedoch nicht sagen, wie viel eine Reparatur (nur der Ersatz von Batterien, unabhängig davon ob sie danach funktionieren oder nicht) kostet - bei Nichtreparatur verlangen sie ebenfalls eine Gebühr, die sie mir nicht mitteilen können, auch nicht ungefähr.

Date of experience: April 20, 2024

WJ
4 out of 5 stars

My little brothers were dreaming a lot…

My little brothers were dreaming a lot about Playstation 5 and I bought this PS5 for my brothers on their birthday. When I presented my gift they were screaming out in a house that other neighborhoods could hear us. I loved to see their sincere emotions. Everything was great but we had some troubles with installing it on TV and it was kind of hard to understand the instructions. The price of playstation and quality are really insane. My little brothers were really happy and there are a lot of games that work perfectly and bring more emotions into the house. Thank you very much again Sony!

Date of experience: April 10, 2024

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