Singapore Airlines Reviews

Dirty old planes with broken interior. Uncomfortable and smelly seats that should really be replaced. Most of the times, the entertainment system is broken and the food is truly atrocious. Service is ok and they try their best, but at the end of the day, the crew are limited to what they can work with. Represents really poor value for money.

Une super compagnie, une de nos préférée, tout y est: -Qualité -Confort -Amabilité -Repas -Horaires Bref, perso rien a dire à pars, merci et a bientôt

Venligt personale, god service. Rejste fra København til Brisbane, med mellemlanding i Singapore. Der var intet at være utilfreds over :-)

Fløj med Singapore fra Singapore til Frankfurt for næsten 6 måneder siden, og fik ødelagt en klapvogn. Det blev registreret i Frankfurt, og vi fik at vide, at vi skulle kontakte den danske afdelings af Singapore Airlines for erstatning. Har ringet og skrevet mange gange i løbet af de 6 måneder, men de få gange vi kom igennem er vi blevet henvist til andre steder, blevet bedt om at sende mail, bedt om yderligere oplysninger mv mv - trods vi har kontaktet den rigtige afdeling og har leveret alle oplysninger, sker der intet. Urimelig dårlig kundeoplevelse af et flyselskab som egentlig yder en formidabel service under flyvningen.

Absolute dump idea to partner with Scoot Airlines. Standards are breached and zero customer satisfaction. Today we experienced our worst trip ever!!! No support. Rude staff members. Worst food ever . No support for mothers with kids . No kids meals . No pillows and the blankets provided are absolute joke . Seats are uncomfortable with leg room . My request, when you charge for an Airline ticket. Please make sure you provide customer satisfaction. Thanks

good service , love flying with you

Really really good, i enjoyed my flight . Staff were wonderful, i actually enjoyed the sandwiches which were plentiful. I also go 3 seats to myself.

TERRIBLE SERVICE Online reservation is a scam, I had economy class ticket and when I wanted to change the date, all the flights were night flight so I wanted to upgrade to business class but online reservation didn't allow that. When I rang I was told to secure a seat I must first book (pay $350) and secure a economy class ticket then at the airport upgrade to business class. Which I did. but at the airport they didn't adjust the difference. Not only that I asked for two prices DAC to PER and SIN to PER (SIN was transit). As DAC to SIN was day time leg of the journey I wasn't fussed about business class. SIN to PER was night time - which I really wanted. The one price they gave me $940 USD was presented to me as the cost of upgrade to Business class, I assumed it was DAC to PER and I ask they got annoyed and said yes sir this is the cost of upgrade to business. They didn't tell me it was only DAC to SIN. On arrival to SIN I realized I got duped, what they had done is only given me business class up to SIN. Not just that SIN to PER my entertainment unit on the seat was broken - I can provided pic. they didnt reset or fixed for upto 2:30hrs in the 5-6hr flight. No water was provided to me for 3hrs as the seat belt sign was on even though there was hardly any turbulence. The food that they served was terrible, all cold and dry. They didnt serve any hot drinks even though it was freezing. I choose a window seat and paid extra on top (can provided receipt) to choose a seat with window but my seat had no window. When I complained it felt on deaf ears. And it goes in circle, they will apologies which means nothing to them. But wont compensate or pay back the money they overcharged or in access of what they should have charged. On top of my original economy ticket which was about 1k, I unfortunately paid almost another 2k just for terrible terrible poor service. Pic attached of the broken inflight entertainment system. Very Disappointed that this airline gets voted best airline. For near 2k I paid singapore airline for the broken promise I could have bought a new business class ticket from DAC to PER. Not just that your flight was 1-2hr delayed. The white glow from the broken screen kept me awake all night. I didnt get my window seat and on top of that the seat that I got had a hump comping out of the side wall so I was squashed.

slow boarding process, please improve for our time!

KÆMPE shout out til holdet som var på arbejde i CPH søndag den 31/3-19 Da jeg skulle checke baggage ind, fandt vi desværre ud af, at jeg havde fået kærestens pas med )): Alle bag disken greb deres telefoner næsten synkront og kunne 30 sek. efter fortælle at jeg heldigvis kunne komme ind og ud af Singapore på et provisorisk pas. Så pegede de over på en pasfoto automat og videre ud til Politistationen og fortalte mig præcis hvad jeg skulle gøre. 20 min. senere stod jeg tilbage ved skranken med provisorisk pas og nyfunden hvilepuls, og jeg kune glide igennem til gaten. Men vent! Der er mere! Da jeg skal om bord på flyet, bliver jeg kaldt til side og få af vide af den samme KÆMPE chef fra tidligere, at de lige bumper mig op fordi jeg havde haft lidt stress på. Så 3 sæder for mig selv, hvor jeg kunne ligge ned og ingen sæder foran mig så jeg kunne strække stængerne. på en 13 timers flyvetur til Singapore er det uvurderligt! I en verden hvor der efterhånden er langt imellem god kundeeksempel er det her et skoleeksempel på hvordan det skal gøre! Jeg håber at DK ledelsen ser dette og gir en omgang til teamet fra 31/3-19 God vind herfra

Have flown SIA for many years now and and on my last two flights to Sydney have been disillusioned. For the first time this year we have had to pay for seat selection, which we have no choice about as on a 20 hour journey couples want to sit together. The seats in Economy are far too small and cramped. We are small people , both in height and weight, so goodness knows how bigger people manageThis is probably because they have a Premium Economy section and so have taken space from Economy class. Too few toilets for a full flight. For the first time in many years we are sourcing alternative airlines for our annual flight to Australia. I'm sure SIA won't really mind about poor reviews as the flights are always full.

The worse airline ever!!!! Please please do not use them!!!! They lost my suitcase for three days and ruined my holiday, they left my wife crying! To top it off they gave us £50 compensation (we had around £400 worth of clothes) we made the mistake of leaving my medication in the suitcase but they didn’t care. Honestly from my heart please don’t use these scum bags and use alternative eg Qatar etc

Absolutely banging Everyone here is nice. You feel like an Arabian prince as they treat and serve you greatly. Top airline

Suite à un problème avec mon agence de voyage d'annulation de vols qui ne s'est occupé de rien, Singapore Airlines s'est occupé de mon dossier. Un grand merci !!! Les personnes contactées ont été charmantes et réactives ! Je recommande Singapore Airlines !

thief company,they charged me $96 for seat selection

The Airline itself is by far the best to Travel with. Great Service,food and comfort,HOWEVER, ever tried to "create a new pin"???? OMG !!!! The website would not recognise the Temporary one time password and you have 3 minutes to use it!! It locks you out after 3 attempts,It took 3 phone calls and 3 hrs to finally getin,then to reset it!!!! Try scrolling down to put in the year of your birth !!! impossible!!!!

Best experience on flight has always been SQ. Thumbs up! However, the call centre is a nightmare. It’s best for passengers to do everything online yourselves.

We had some trouble with delays and connecting flights which made our cross Atlantic trip several hours longer (16 hour trip finally took longer than 24 hours) which is a hassle when you're traveling with a family of 9 including a baby. But apart from that the service from the cabin crew on board was outstanding, one of the best economic classes I've ever flown in. Would fly with them again!

We have just flown to New Zealand and back with Singapore Airlines, and we are not impressed, it seems on a 13hr 20min flight that they only work the first 2hrs and the last 2hrs, in between we were not offered a drink for 9hrs, the seats were small and legroom limited, and I'm saying that as I'm only 5ft 3in, in comparison to Air New Zealand who are an excellent airline, so wont be travelling with SIA in the future.

You could do better. Not the best airlines. Pick another one for your flights