Excellent customer service experience
Had an issue with a damaged table leg during delivery and they handled it perfectly. New replacement arrived within a week and they covered all costs. This is how customer service should be done!
10 months ago
Had an issue with a damaged table leg during delivery and they handled it perfectly. New replacement arrived within a week and they covered all costs. This is how customer service should be done!
10 months ago
Found exactly what I was looking for after visiting three other furniture stores. The showroom has a good variety and the sales associate was knowledgeable without being pushy.
10 months ago
Absolutely gorgeous bedroom furniture that transformed our master suite. The wood finish is flawless and everything fits together perfectly. Delivery team was careful and respectful of our home.
10 months ago
Beautiful showroom with furniture displayed in realistic room settings. Makes it easy to visualize pieces in your own home. Staff gave us space to browse but was available when we had questions. Ended... See more
Had an issue with a damaged table leg during delivery and they handled it perfectly. New replacement arrived within a week and they covered all costs. This is how customer service should be done!
Found exactly what I was looking for after visiting three other furniture stores. The showroom has a good variety and the sales associate was knowledgeable without being pushy.
Absolutely gorgeous bedroom furniture that transformed our master suite. The wood finish is flawless and everything fits together perfectly. Delivery team was careful and respectful of our home.
Beautiful showroom with furniture displayed in realistic room settings. Makes it easy to visualize pieces in your own home. Staff gave us space to browse but was available when we had questions. Ended up ordering a dining room set.
The recliner I bought is comfortable and well-constructed, but I feel like I paid too much for what I got. Similar quality available elsewhere for less money. The shopping experience was pleasant though.
Decent variety of styles and price points. Sales staff was friendly but not particularly knowledgeable about product details. Had to wait a while to get answers to specific questions about construction and materials.
Furniture quality is good but delivery took much longer than promised. Was told 3-4 weeks, ended up waiting almost 8 weeks. Communication about delays could have been better. Product itself met expectations once it finally arrived.
Purchased a leather sectional and dining set from Simon Li Furniture last month. The quality is outstanding - real leather, solid wood construction, and attention to detail you don't see elsewhere. Delivery was prompt and the setup team was professional. Prices are higher than big box stores but you definitely get what you pay for.
Their leather furniture is top-notch. You can feel the difference in quality immediately. My sofa has held up beautifully over two years with regular use. Worth every penny for furniture that will last decades.
Bought a coffee table and end tables. Construction is solid and they look nice in our living room. Not the cheapest option but reasonable for the quality level.
The furniture itself is well-made and looks great in our home. However, customization options are somewhat limited compared to other high-end retailers. Would have liked more fabric choices for our sofa. Still satisfied with the purchase overall.
The ottoman I purchased is well-made and comfortable, but the ordering process was confusing and I received conflicting information about delivery dates. Product quality saves this from being a lower rating.
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Simon Li Furniture is a business services company that likely specializes in furniture-related solutions for commercial and residential clients. The company may offer services such as furniture design, manufacturing, retail, or consultation services to meet various furnishing needs. As a furniture business, Simon Li Furniture likely works with clients to provide appropriate furniture solutions for their specific requirements.
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Reviewers consistently report positive experiences with Simon Li Furniture. Customers often highlight furniture, quality, leather, showroom. A minority mention drawbacks around delivery, weeks, disappointed, disappointed delivery. Overall sentiment is strongly positive with an average rating of 3.9 stars across 12 reviews.