All round good service
All round good service, delivered on time
Signature Retail Stores is a UK-based shopping and retail company specializing in a diverse range of branded products at competitive prices. The company offers various categories of goods, including security systems, home appliances, garden equipment, gym equipment, and skincare products. Customers can find both essential and luxury items, such as the latest technology, home improvement tools, and personal care products, all designed to meet diverse consumer needs. Targeting budget-conscious shoppers, Signature Retail Stores aims to provide high-quality products while ensuring affordability. The company emphasizes customer satisfaction with features like free delivery on purchases, making it a convenient option for individuals seeking reliable products for their homes and lifestyles. By offering well-known brands and a selection of best-selling items, Signature Retail Stores caters to a wide audience looking for value in their shopping experience.
Signature Retail Stores receives a mixed response from customers, with many praising the quick delivery and competitive pricing. Reviewers frequently highlight their satisfaction with timely deliveries and good service, noting that the prices are attractive and the overall experience can be pleasant.
However, a significant number of complaints revolve around poor communication and issues with order fulfillment. Customers report feeling scammed, with some waiting months for items that never arrive and receiving no responses to their inquiries. Instances of damaged goods upon delivery also contribute to the negative sentiment. While many enjoy a positive shopping experience, the ongoing issues with order management and customer service cannot be overlooked. Overall, the sentiment leans towards the positive, but serious concerns about reliability persist.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 51 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 24 | 1.3 | 3 |
| Mar 24 | 5.0 | 1 |
| Apr 24 | — | 0 |
| May 24 | 1.0 | 3 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“Delivered on time”
“I was blatantly scammed and left without any proof of purchase or a receipt despite paying for my items”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.2 out of 5 (good) | 4.8 out of 5 (good) | — | 51 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: Signature Retail Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.2).
51 reviews of Signature Retail Stores. Filter by what matters to you.
All round good service, delivered on time
The team at signature went out of their way to ensure my delivery arrived before Christmas despite the challenges that everyone was facing. I feel they really care about customer service
Fantastic service
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I don't know what to say really. I had to ask 'Signature Retail Stores', when my pressure washer would ship. A couple of days later I did get an answer. My item was received only to find that it was 'damaged', NOT by Signature Retail Stores, but by Nilfisk themselves. The packaging box was undamaged, yet the pressure washer had scuffs, indents, scratches in the front panel even although the overall packing was good. After many emails to the supplier, we have come to an agreement whereby I receive £20 in compensation for a very bad experience. At the time of writing, I still do not know if the pressure washer even works! James (CEO of Signature Retail Stores) has been helpful to some extent, but also awkward to deal with. Communications are pretty poor as James quoted he has "I have meetings and property inspections to attend to throughout the day so it can be difficult". One can email James, and get no reply for a coupe of days, yet, when one 'kicks it up a notch' he can reply within two minutes. Go figure. James does not like when one can use PayPal as leverage to resort to a resolution. Not at all. James has eventually conceded to acknowledging my terms and conditions for a hospitable resolution. Let us just hope that my pressure washer (when assembled actually does work!) I think my 3 star rating is very fair, considering. James can disagree or counteract as he sees fit.
Good service quick to deliver
delivery arrived 2 days before it was scheduled. I'm not complaining as I was home at the time. what would have happened if no one was home to receive it?
fast delivery (faster than expected date)
Very happy with the sofas! Good quality! Delivered within a few days!
Very good online
After a decent scour of the internet to find what I was after, a second scour to find where I could acquire it most cheaply led me to Signature Retail Stores. It was easy to pay for and delivery was free. Ordered on a Bank Holiday Friday, the item - quite a big item - arrived the following Tuesday. Not bad at all. The only minor grumble I might have is regarding communications: there were none after the order was placed until an e-mail arrived to tell me that the item had been despatched, two days after I'd received it. Well, better late than never I suppose. Still, I have no misgivings about shopping at Signature Retail stores in the future.
Have happily taken my money. Don’t actually have the product in stock so can’t fulfil the order. Money still not returned! Buyers beware
Excellent quality and service.
We originally were going to purchase from Costco.co.uk, but after reading the awful TrustPilot reviews of Costco we decided to purchase from Signature Retail Stores who had much better reviews. With Signature Retail Stores ordering was easy, good price, and the delivery was swift. Everything worked out of the box, so no reason to complain. So I can not comment on customer support. Interestingly the paperwork with the order said it came from Costco, and gave the Costco phone number if there were any problems. That is a bit of a concern to me.
Great price and excellent quick delivery. Love the mattress topper, amazing quality and so comfortable. Never heard of signature retail stores before but would not hesitate to use them again.
Signature Retail Stores is a UK-based shopping and retail company specializing in a diverse range of branded products at competitive prices. The company offers various categories of goods, including security systems, home appliances, garden equipment, gym equipment, and skincare products. Customers can find both essential and luxury items, such as the latest technology, home improvement tools, and personal care products, all designed to meet diverse consumer needs. Targeting budget-conscious shoppers, Signature Retail Stores aims to provide high-quality products while ensuring affordability. The company emphasizes customer satisfaction with features like free delivery on purchases, making it a convenient option for individuals seeking reliable products for their homes and lifestyles. By offering well-known brands and a selection of best-selling items, Signature Retail Stores caters to a wide audience looking for value in their shopping experience.
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