Signature Retail Stores
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Very Mixed Opinion!
I don't know what to say really. I had to ask 'Signature Retail Stores', when my pressure washer would ship. A couple of days later I did get an answer. My item was received only to find that it was 'damaged', NOT by Signature Retail Stores, but by Nilfisk themselves. The packaging box was undamaged, yet the pressure washer had scuffs, indents, scratches in the front panel even although the overall packing was good. After many emails to the supplier, we have come to an agreement whereby I receive £20 in compensation for a very bad experience. At the time of writing, I still do not know if the pressure washer even works! James (CEO of Signature Retail Stores) has been helpful to some extent, but also awkward to deal with. Communications are pretty poor as James quoted he has "I have meetings and property inspections to attend to throughout the day so it can be difficult". One can email James, and get no reply for a coupe of days, yet, when one 'kicks it up a notch' he can reply within two minutes. Go figure. James does not like when one can use PayPal as leverage to resort to a resolution. Not at all. James has eventually conceded to acknowledging my terms and conditions for a hospitable resolution. Let us just hope that my pressure washer (when assembled actually does work!) I think my 3 star rating is very fair, considering. James can disagree or counteract as he sees fit.