Sicily by Car receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Esperienza disastrosa. Non c’è stato verso di ritirare la macchina, già pagata, perché non avevamo carta di credito, ma ...
Le véhicule était propre j'ai eu le choix du modèle et il est très facile de faire le check in et check out . Ne faite ...
Pas de surprise, prise en charge rapide. Véhicule qui fonctionne
Short waiting time, kind employees and the car was clean
Everything was great. The lady working at the pickup as well as the gentleman at drop off were friendly and efficient. The car was in great condition. Booked through Check24 and didn’t have any problems regarding insurance, credit card etc. Would recommend!
Moeiteloos , alles ging heel gemakkelijk
Nice, clean, new car and polite staff
Macchina in buonissime condizioni e praticamente nuova , facile il ritiro e la riconsegna.
Upon arrival at Brindisi Arriving at Brindisi airport late on June 24th, 2025, Sicily by Car rental staff were unhelpful, rude, and even antagonistic. I booked a small, Panda-like car via EasyJet for navigating narrow streets. The agent, speaking quickly through a screen, reluctantly repeated herself when asked. She had me sign for an unseen car, took my credit card details and pointed to the dark car park for vehicle collection. No staff assisted us, indicating very poor customer service. We located our assigned car by pressing the key fob, but it was larger than requested. Upon returning to the office, a staff member aggressively asked, "What's the matter now?!" I explained the car was too big and asked to have it changed. She yelled "No!", stating no other options were available and blamed our late arrival and booking via EasyJet instead of directly with Sicily by Car. To avoid conflict, I suggested we cancel the booking and take a cab. Volià!, a Fiat 500 soft top was offered. Despite being unclean and having no screen wash, we accepted and left. We will not be booking car hire through EasyJet again, and certainly not with Sicily by Car.
We haven't receveid the document at our arrive. We have shared the number flight but you don't have considering the posponed time to arrive.
Unkomplizierte und schnelle Abwicklung bei Übernahme und Rückgabe. Freundliches Personal.
The car was perfect, brand new, full option. The staf was fast and helpfull. I will always choose Sicily by car.
Ottimo rapporto qualità/prezzo. Ci hanno fatto un upgrade sul veicolo. Gentili, rapidi e precisi. Continuerò a scegliere questa compagnia.
Hi , i realy liked thecservice ibhad from the team there in office of malpense but i only had one bad negetive review which it is : When i had the car they told me we will take extra 200 euro because we will give you (fully) filled benzine car and when you return the car fully too we will return your 200 euro in one week abd i returned the car fully filled too , but , till now its been 20 days and more and the 200 euro didnt come back to my account .!! Please check this .
Macchina nuova. Servizio ottimo. Personale gentilissimo e super disponibile. Procedure veloci.
Great service! Would highly recommend Sicily by Car!!
We had some doubts due to the reviews online but everything went smoothly at Cagliari where we picked up - perhaps the bad experiences from other places. Fresh car, quick and easy pickup and drop off, able to reach them by phone when we had a question. Great experience overall. Only note is that theyre really strict about car being clean and warn you over and over again which left some trauma on us during the trip but we listened and everything was fine so I cant complain
ottima azienda molto professionale.
Tutto perfetto, grazie
Ottimo il servizio ricevuto e la cortesia del Personale al banco di Reggio Calabria. Per una piccola differenza ho avuto una vettura col cambio automatico e praticamente nuova.
Swift, easy and honest process and a joy to do business with, only slight disappointment was that we didn’t get the car we ordered.
Precisione e velocità;
Costi non chiari al momento della prenotazione online, soprattutto per ciò che riguarda la copertura assicurativa, che per una settimana ha inciso altre 280 €! Con auto in panne call center inesistente, risponditore automatico che blocca la chiamata. Finalmente riesco a contattare lo sportello presso il quale ho noleggiato l’auto ,e mi viene detto di rivolgermi al meccanico più vicino,150 km! In più in auto mancanza di Libretto di istruzioni. Conclusione risolvo con l’aiuto di un meccanico all’interno del villaggio, ma giornata di escursione persa e ovviamente non rimborsata. Ah dimenticavo, impiegata dello sportello infastidita dalla richiesta di aiuto, con telefono chiuso in faccia! Sconsigliato assolutamente!!!!!!
All good, simple process and easy to pick up and drop off. We booked through Auto Europe and took the excess insurance with Questor. Car was good and no issues, as always in Italy always take pictures on pick up and ensure any damage is listed on the check for in pick up, even the smallest scratches.
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