Review summary

Replacement Parts Shop - Anglian Home Improvements has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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good serviceeasy to order quick delivery

easy to order quick delivery

Replacement UPVC window handle

Replacement white UPVC window handle arrived quickly (and thanks to You Tube) I was able to install it in about half an hour. Very competitively priced too at < £10.

Excellent service and sending out the…

Excellent service and sending out the right parts perfect

Competitive pricing

Competitive pricing, efficient service, and careful reliable delivery by Royal Mail very prompt. Perfect

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All reviews

1,000 total • Write a review

Showing 711 - 720 of 996 reviews
jh
2 out of 5 stars

I am still waiting for my order to…

I am still waiting for my order to arrive and have tried to call and e.mail but I still haven't received any response.!!

Date of experience: March 9, 2022

TC
2 out of 5 stars

Said you would call to discuss problem…

Said you would call to discuss problem no call so had to call agian the following day. Poor.

Date of experience: March 6, 2022

NJ
1 out of 5 stars

Sent an incorrect product

Sent an incorrect product. When reported, the service agent pointed to a generic returns page to send the item back at own cost! Why should a customer pay for return when it’s Anglican’s fault in sending the right product? If you’re part of Anglian support team - look up order number 6700 return request.

Date of experience: March 4, 2022

JW
5 out of 5 stars

SPARKLING WINDOWS

EFFICIENT SERVICE WITH QUICK DELIVERY. GOOD QUALITY PRODUCTS AT REASONABLE PRICE

Date of experience: March 4, 2022

ts
5 out of 5 stars

Once again 5* service from Anglian

After a brilliant experience in November we had Anglian out again shortly afterwards to quote for another window. Lisa came out to see us this time and was knowledgeable, professional and personable. She was upfront and honest with us which I value and we signed up immediately. I requested the same guys who came to fit the previous windows but they were busy and we had Martin this time. I had nothing to worry about, he was absolutely brilliant. He did a great job and left everything even tidier then when he arrived. Really lovely guy, professional, hardworking, clean and tidy and thoughtful. Also, wait times were halved this time around to just 3 months. We did have a slight fault in one of our previously fitted windows (a small mark on the glass) and this was dealt with and is being rectified in a couple of weeks. A great response and good customer service throughout.

Date of experience: March 3, 2022

KB
5 out of 5 stars

Really quick and straightforward

Really quick and straightforward. Thanks.

Date of experience: March 3, 2022

J
2 out of 5 stars

Door Handle Didn't Fit

I thought I had ordered a replacement door handle for my porch door, except it didn't fit. When I enquired through Anglian Customer Service, they said they no longer made replacement door handles for our particular door. Wasted a lot of time and effort.

Date of experience: March 3, 2022

CM
1 out of 5 stars

Returned window handles for refund a…

Returned window handles for refund a month ago. Still not received refund or notification that Anglian have received. Phone calls plus e mails the best they can do is to wait for an e mail which might take 5 working days. Hopeless!!!

Date of experience: March 2, 2022

c
1 out of 5 stars

You have sent me a door handle and lock that does not fit. I have asked for a return addree but have not received a reply.…

You have sent me a door handle and lock that does not fiT

Date of experience: February 28, 2022

JB
3 out of 5 stars

I’ve used Anglian windows for my last…

I’ve used Anglian windows for my last two properties and I’ve been pretty happy Ive had to use the on line shop to order more handles I ordered Crome but three white ones was sent and I emailed them but no one got back to me so I’ll leave it up to you

Date of experience: February 24, 2022

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