I had a terrible experience with Shapermint and will never order from them again. An order was placed on my account without my authorization, and money was taken straight from my bank. When I tried to fix this immediately (literally within 5 minutes), I couldn’t get through to a real person – only a useless chatbot. I emailed customer service right away, and the only response I got was that the order couldn’t be stopped and I’d just have to use their “60-day money back guarantee.”
I made it very clear I wanted the order canceled, not sent, but they ignored me. The items arrived anyway, and when I returned them using their so-called guarantee, I was charged return fees for every single item – even though I never wanted them in the first place!
This whole experience has been frustrating, time-wasting, and feels like a scam. Customer service is unhelpful, communication is non-existent, and the “guarantee” ends up costing you more money.
I would never recommend Shapermint to anyone. In fact, I’ll be warning my family and friends to stay far away from this company. Don’t waste your time, money, or patience here.