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HomeBusiness ServicesSecrets Capri Riviera Reviews

Secrets Capri Riviera Reviews

3.8333333333333335 out of 5 stars
3.8333333333333335 out of 5 stars
3.8
|Great|12 reviews

TrustScore

3.8
3.8333333333333335 out of 5 stars
Great
5 out of 5 stars
5
4 out of 5 stars
2
3 out of 5 stars
3
2 out of 5 stars
2
1 out of 5 stars
0
12 reviews in total

Review summary

Secrets Capri Riviera receives a mix of praise and criticism from its guests. Many reviewers highlight the exquisite dining experience and the beautiful resort setting, noting that the food is exceptional and the amenities are top-notch. The balance between business and leisure is appreciated, with several guests enjoying the effective conference facilities and relaxing spa treatments. However, there are notable concerns regarding service consistency, particularly at the front desk and with room service, which some customers found slow or chaotic. Additionally, issues like spotty Wi-Fi in meeting areas and delays during check-in have been mentioned as areas needing improvement. Overall, while the resort offers a luxurious experience, there are aspects of service and room management that require attention.

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Based on reviews, created with AI

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See what reviewers are saying

Susan Moore
Susan MooreFeatured

3 hours ago

4 out of 5 stars

Luxurious Stay with Minor Flaws

The resort is beautiful, and the amenities are top-notch. However, the Wi-Fi in our meeting room was spotty, which caused some frustration during presentations. Overall, we enjoyed our stay.

Kevin Johnson
Kevin JohnsonFeatured

3 hours ago

2 out of 5 stars

Not Quite What We Expected

We had high hopes for this resort based on the reviews, but our experience was mixed. The meeting room was too cold and uncomfortable for our group. Additionally, a few amenities were under maintenanc... See more

Matthew Williams
Matthew WilliamsFeatured

3 hours ago

3 out of 5 stars

Good Facilities, Mixed Service

The facilities were great, but the service was hit or miss. Some staff members were very helpful, while others seemed overwhelmed and distracted. I hope they can provide more consistent service in the... See more

Barbara Gonzalez
Barbara GonzalezFeatured

3 hours ago

5 out of 5 stars

A Memorable Experience

Our corporate event went smoothly, thanks to the attentive staff and beautiful environment. The beachfront setting was perfect for relaxing after long days of meetings. I would highly recommend this l... See more

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Susan Moore
Susan Moore
1 reviews
Featured
about 4 hours ago
4 out of 5 stars

Luxurious Stay with Minor Flaws

The resort is beautiful, and the amenities are top-notch. However, the Wi-Fi in our meeting room was spotty, which caused some frustration during presentations. Overall, we enjoyed our stay.

Helpful?
Kevin Johnson
Kevin Johnson
1 reviews
Featured
about 4 hours ago
2 out of 5 stars

Not Quite What We Expected

We had high hopes for this resort based on the reviews, but our experience was mixed. The meeting room was too cold and uncomfortable for our group. Additionally, a few amenities were under maintenance during our stay.

Helpful?
Matthew Williams
Matthew Williams
1 reviews
Featured
about 4 hours ago
3 out of 5 stars

Good Facilities, Mixed Service

The facilities were great, but the service was hit or miss. Some staff members were very helpful, while others seemed overwhelmed and distracted. I hope they can provide more consistent service in the future.

Helpful?
Barbara Gonzalez
Barbara Gonzalez
1 reviews
Featured
about 4 hours ago
5 out of 5 stars

A Memorable Experience

Our corporate event went smoothly, thanks to the attentive staff and beautiful environment. The beachfront setting was perfect for relaxing after long days of meetings. I would highly recommend this location for future events.

Helpful?
Thomas Rodriguez
Thomas Rodriguez
1 reviews
about 4 hours ago
5 out of 5 stars

Ideal for Business and Pleasure

I appreciated the balance between work and leisure. The conference facilities were effective, and afterwards, we enjoyed fantastic spa treatments. A great way to unwind after meetings!

Helpful?
Margaret Hernandez
Margaret Hernandez
1 reviews
about 4 hours ago
4 out of 5 stars

Beautiful Resort with Room for Improvement

The resort itself is stunning and very well-maintained. However, the check-in process was chaotic, which set a negative tone for the beginning of our stay. If they streamline this, it would enhance the overall experience.

Helpful?
Mary Jackson
Mary Jackson
1 reviews
about 4 hours ago
5 out of 5 stars

Exquisite Dining Experience

The dining options at Secrets Capri were exceptional! Every meal was a delight, and the staff went out of their way to accommodate dietary restrictions. Truly a highlight of our stay.

Helpful?

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Read the analysis
Jennifer Martin
Jennifer Martin
1 reviews
about 4 hours ago
5 out of 5 stars

Perfect Business Retreat

Secrets Capri Riviera is an excellent place for our team retreat. The meeting spaces were well-equipped and the staff was incredibly accommodating. The beach view added a touch of relaxation to our busy schedule.

Helpful?
Paul Hernandez
Paul Hernandez
1 reviews
about 4 hours ago
2 out of 5 stars

Room for Improvement in Services

Although the resort is visually stunning and the food is great, the customer service did not meet my expectations. There were delays in room service and some confusion regarding our bookings. I'd suggest they focus on employee training.

Helpful?
Michael Anderson
Michael Anderson
1 reviews
about 4 hours ago
5 out of 5 stars

Relaxing Environment for Business

Secrets Capri offers a relaxing atmosphere which was perfect for our brainstorming sessions. The outdoor spaces provided a refreshing change from typical conference rooms. I left feeling reinvigorated!

Helpful?
Paul Wilson
Paul Wilson
1 reviews
about 4 hours ago
3 out of 5 stars

Decent, But Not Perfect

The overall experience was decent, but I was let down by the lack of coffee options in the meeting areas. It would have made a big difference during our long sessions.

Helpful?
Nancy Martinez
Nancy Martinez
1 reviews
about 4 hours ago
3 out of 5 stars

Great Location but Service Could Improve

While the location is stunning and the food is delicious, the service at the front desk was slower than expected. We had to wait a while for assistance. I believe with a bit more training, they could elevate the guest experience.

Helpful?

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About Secrets Capri Riviera

Secrets Capri Riviera is a luxury all-inclusive resort located along the Riviera Maya in Mexico. The resort offers a range of services including upscale accommodations, gourmet dining options, spa treatments, and various recreational activities. It is designed for adults seeking a relaxing getaway with amenities that cater to both leisure and romance.

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Business Services