Samsungfinance

Samsung does not send notification emails of payment due dates or other events. Then claims they do without proof. All of this is so they can bill 40$ for late payment. This way they don't need to charge interest they can destroy your credit. Do not use.

Customer service, does not have any procedure to notify the customer, non-payment, only on monthly account statement, damaged my credit 98 points down, for a virtual card, I did not have any, email, message, call, signs of smoke, that my non-payment was past date, due to my auto payment being overdue... terrible customer notification service... total disappointment

No one pickup up phone, website doesn't allow to pay extra payment Total rubbish will not recommend to any

Absolutely TERRIBLE customer service experience with ... Never Buy Samsung! 10+ comments · 5 months ago I am directed to speak to TD Bank, the bank that Samsung does financing with. They said that there are no issues or holds on their end, and my ... SAMSUNG FINANCING WILL DESTROY YOUR LIFE Mar 29, 2022 If you are looking to finance Samsung's phones with ... Sep 12, 2019 Questions about samsung financing Nov 20, 2020 Samsung Financing and Customer Service Nightmares Aug 13, 2020

Just the rating it deserves. Bad password change validations on website. Will take any password but wont log you in. So round robin password reset process. Cannot find record but no clue that you got to register first to be found. Debit card payments identified as Credit card payments and denied. Only call back service available. In the era where no one trusts call backs this is not reliable. Samsung as usual puts in place the system and does user testing on customers then take ages to iron things out leaving customer experience at low end as usual. Just reminds me of how the online ordering system and errors were a year back.

multiple counts of over charging me by "accidentally" taking two payments at once then taking a month to return said money. rude and sarcastic customer support. just pay outright and avoid this terrible company.

Charged me for Care+ twice after closing the account. I disputed but accepted defeat and paid to avoid more damage to my credit report! I HATE SAMSUNG FINANCING! I'm thinking Apple for my next phone.

I ended up paying for a pair of headphones twice due to poor online account services. Because their website was so screwed up, I never received e statements and could not log on to make payments. When TD Bank finally sent a paper statement, I paid the amount IN FULL. Months later I received a $90 bill stating that a $5 dollar late fee had never been paid. Between the horrible website and the customer service, this was THEE worst finance company I have had the experience with. I am filing a complaint with my state's revenue office due to this experience.

Their system flipped my routing and account numbers; I got charged return fees for their system messing up. I called and was assured it was fixed and auto pay was running. Yeah, it was NOT. It tried to charge with the same messed up info, accruing more fees that should not exist! Now the account is not eligible for autopay when the issue is 100% on their end and they had been contacted over it previously. I would only recommend using their financing to people if you want a headache.

I've used Samsung finance for a few months and been ok. However today, I have received a message saying my account is in arrears. This is because the system has not recognised today is a Sunday and the payment won't be taken until tomorrow as per the terms and conditions. Having no access to a human to discuss this is not cool as my first thought was that my bank account had been defrauded