Rooms4u have been awful since the start of my tenancy. When I first moved in I'd been promised that my flat had been "professionally cleaned" but when I got there the oven was dirty along with the stove and the microwave; my fridge freezer was dirty and the drawers of the freezer were frozen shut. The shower was also mouldy and after a few weeks of living there the sink began to get blocked in the bathroom and long blonde hairs starting coming up through the plug hole (I had red hair at the time). I had a parcel stolen from outside my front door and reported it to rooms4u and absolutely nothing was done about it and they also did nothing about a neighbour having their bike stolen later on in the year. I've had staff members come in to my flat on a few occasions to fix maintenance issues or to give viewings without letting me know prior or not giving me 24 hours notice like they are legally supposed to. I also had silverfish several times throughout my lease and one of the solutions to fix the problem was to reseal my shower rather than killing them. During my lease I also had an email that was allegedly sent to all residents of the building (I know it wasn't as I knew a few people who lived in the building at the time) that singled out me and my partner thag occasionally stayed of using drugs in my flat. This came after they had several complaints from a friend of mine about another flat further down in the building. There were also several hazards in the building including a main door that never shut and locked properly so members of the public could just come in at any time if they tried to push the door, the cupboard that contained everyone's gas meters always had a ridiculous amount of rubbish in it including ladders, a hair salon stool, microwaves and exposed wires and light bulbs left on the floor and nothing was done about it until the last week. As well as this the maintenance team would leave rubbish from flats in the hallway including broken fridge freezers, mattresses and TVs. I had a friend unknowingly register to view a flat in my building and rather than showing them the 2 bed flat they had registered to view they were shown my 1 bedroom flat without me knowing until they had told me they had been in my flat as they recognised photos of me and my friends. Luckily I wasn't in at the time but again, this is breaking the law as I was given no notice and they had shown someone round without my knowledge. After mentioning this to who was showing them around they were told they couldn't be shown the correct flat and were offered a house share in another part of the city. All in all they are not a well ran business at all, sometimes I would have to email 2 different people the same thing to hear a response or they would take days to solve maintenance issues or just completely ignore emails. With saying that, Nat is the only person who works there that is helpful. She came out to my flat to assess maintenance issues that had been on going since the start of my tenancy and reported all the issues for me to get them sorted and ensured me that I wouldn't be charged for any of the maintenance and decor issues that had been there since before I'd moved in and she's the only reason this review is 2 starts.
