R & L Carriers Reviews

claim analyst (WES BOGGS)DENIED CLAIM EVEN THOUGH EVIDENCE OF DAMAGED BOX FROM FORKLIFT WAS WELL SHOWN & DAMAGE TO $7800.00 TRANSMISSION.7 HOUR TRANSFER FROM SHOP TO THERE JANESVILLE LOCATION AND YET CLAIM WAS DENIED.THIS COMAPNY IS WELL KNOWN FOR THIS IT APPEARS SO IM TAKING TIME OUT TO WARN OTHERS TO AVOID THIS COMANY ESPECIALLY JANESVILLE WIS LOCATION WITH CLAIM ADVISOR WES BOGGS AND WAS OFFERED ,10 CENTS PER LB FOR SCRAP PRICE.

When they couldn't deliver my package, they called on three separate occasions to suggest that I meet the driver in a grocery store parking lot to pick up the shipment and finish their job for them which is not only absurd, but impossible. With no plans for contingencies, they just decided on their own to ship it back to the seller after telling the seller that they had figured out a solution. There is no internal or external communication and if anything doesn't go according to plan, you are out of luck. The seller is now out a sale and I've wasted 2 weeks of my life.

As a commercial customer, I will admit we have had a good experience with the local LTL team. However (a BIG however) our experience with the international team has us checking into other options for our shipping needs. We periodically order a few pallets at a time from a manufacturer in China. 2024 saw multiple orders over a short period of time. An R&L Rep asked what we were being charged for shipping, and upon hearing our cost remarked that it sounded high & we should give them a shot at quoting our next order. As I spoke to 3 or 4 of these experts, I was VERY CLEAR that our cost was door-to-door service. At every step we were reassured that everything would work out. Our main complaint over the manufacture handling the freight was how long it was taking and the lack of transparency. We were again assured full transparency with their new global tracking systems. Real time tracking of our shipment. R&L reps boasted about this system and that they were soooooo experienced in the port workings that they controlled every aspect of their containers. So much so that their containers cleared customs five days before coming into port! Amazing! No delays at port and right onto a truck. We bought the port bond. No big deal. A couple of $100 for 12 months of this magical service. Saving time & money. Let's do it! Now the reality...Delays at sea. OK, fine. Can't control the weather. Oh, wait, I can see the live freight tracking, right? Not so much. The order has yet to make it to port. Enter the first disappointing email informing us our bill is 2.5Xs the estimate. Excuse me?! Then they have the nerve to demand payment before it hits port. I think not. Order enters port. Right to a truck! Not so fast! Enter 2nd disappointment, new email letting us know that the container including our freight has been flagged for inspection. But no need to worry, because it had nothing to do with our shipment. How long will this take? Should be fast, they say, 3-5 days maybe a week. Weeks later, another email detailing we owe ADDITIONAL FUNDS for the customs stop. Now with a demand for payment of nearly $5,000. Still could not tell me when our freight would be delivered, but new it was still in California. My response? We will not think about paying until we know the shipment is in Chicago, at the very least. More time passes; our shipment appears in Chicago (mind you this amazing live tracking is a joke). After some back and forth about the accuracy of charges and location, we pay and are informed that if we do not schedule immediate delivery there would be additional charges. Are you kidding me?! This email thread was late in the week, and we were offered the following Monday or Tuesday. Great, I will rearrange everything we had scheduled to end this nightmare. Monday comes and goes (I am at my wits end). I call in to be informed that they handed the delivery off to a 3rd party. Who had to go right past us to get there & the real kicker is when I called the 3rd party I was told, "Oh, we don't deliver to your area on Mondays". I of course apologize for letting loose on this poor guy. Whom I am certain called R&L the moment we hung up. Tuesday came and so did our shipment. To be perfectly clear, we sit on a daily R&L route. Let's recap, what was supposed to be faster, cheaper and more transparent ended up 2.5x more in time and money while being as transparent as a rock in a cave. I cced every single person I had come into contact with regarding this absolute failure. How did R&L respond? We did get a call about a week or so later. We are now mid-Feb on a shipment we were scheduled to receive Dec 23rd. How did the call go? Well..... After navigating the timeline for their "Fixer", she apologizes that I would have to relive the experience from months ago. She was clueless that we had only received our goods the previous week. I was called illiterate and stupid along the way. Good Stuff, stay cool. The conclusion? That we were due substantial compensation for our troubles, and if we wouldn't mind holding off on writing this review until she called back. Today is April 15th. Time is up! We have been more that patient & now we go on blast.

I deal with ltl all day every day. Can't tell you how many terrible experiences I've had with unnamed companys ...SAIA (cough cough) FRONTLINE (cough)... Sorry lil' cough there! When I pick my carriers, it's based solely on performance, and R+L gets top marks from me. ALWAYS friendly, always helpful, never had any issues with them not being on time, and they deliver what/when they say they will. Give them your business, you won't regret it.

Today was rather cold and wet. I had issues with our pallet jack. I just want to give a big shout-out to our driver Mario. Mario - you go above and beyond your job each time you deliver. Thank you for all you do and your cheerfullness. A1!

Constantly changing dates, no information except "We need to reschedule"

This company is a joke. I've been waiting on a package to be delivered for over 3 weeks now and as of tonight I still have not received it. I have called customer service 5 times now and got absolutely nowhere. All they tell me is the current tracking location listed online which I can see myself. No.one can give me any reason for the 3 week delay or tell me when I will be receiving my package. If you are wanting to get a package in a timely manner this is not the company to use. If it was possible to give a negative number of stars I would have done that. I will never use this company to deliver anything. It would be faster to walk your package cross country than to use R&L Carriers.

I had an excellent delivery by Jim and Fred in the Lebanon PA area. The delivery itself was very difficult, but they knew what they were doing and were able to deliver the product without any damage!

Please avoid this company!! These are complaints from Real people and True events that happened to them. Don’t be a victim like us that lost money. You will NOT get paid for lost or damaged items!! This company doesn’t even deserve one star when they damage another person’s merchandise. You are not allowed to look the package over before you sign for it. And once you sign for it, you’re stuck with damaged merchandise. Your signature states in their contract you just signed for a product in good condition. At this point they could care less how much money you lost. The company covers their own ass. This company doesn’t care how many pictures you have of your damaged item. Showing proof of damage from the forks on the fork truck, and they’re the only ones that used a fork truck to move the box. A Legal attorney is looking into the incident, and R & L carrier have not reached out for a resolution. Let me remind you R & L Carrier advertises “World Class Customer Service”! This company is far from having any relationship with a customer. Please don’t be a victim like us. There’s a reason they have an 80% rating on customer complaints.

Driver was to be at shop between 9am and 12. At 1:45 I called R&L was told by Kelly he was running late would be here shortly. Driver never came he called at 6:45 told him he was 7 hours late called me a liar twice. He rudely asked me do you want the delivery or not!! I had to refuse because I was no longer at the shop. Next day when I reported this to the vendor they called R&L were lied to driver says I refused delivery at 2:00 all lies both driver and staff. I will never buy anything shipped by this subpar shipping company. Had to go R&L myself to pick up package that I was charged $180.00 for???

R and L Carriers is by my route to and from work every day. I don't know where they hire their drivers from, but they are the worse drivers I have ever seen. Pull out in front of cars all the time. Drive in the left lane constantly. I would hire Swift before I ever hired R and L.

They called for delivery. I told them I refused the item and would not be there. they showed up several days later and honked for almost an hour in my driveway. Luckily i have a game camera with the simpletons on video. Item is torn up on outside as well.

I ordered something that was very large and heavy. R & L was contracted for the last leg of the delivery because a big truck could not make it up my driveway. A box truck was needed for the job. My driveway is 1/4 mile long, uphill and gravel with a sharp turn. They showed up with a big truck and the driver had a hand cart. I called the company and told them we were specific about a smaller box truck. They said the box truck was not allowed to drive on a gravel driveway. I would suggest you only use this company if you live in town.

This is the absolute WORST freight carrier I have dealt with in over 40 years in business. Zero customer service, never on time, zero communication and rude staff in general--they clearly could give a crap less when they totally mess up a simple shipment. Avoid at all costs

We love using R&L freight! They are always so willing to help, and our delivery driver Dan is the best. He's always so nice when dropping off and helps to solve any issues that come up with transfers. They are fast and reliable and if something does happen, they are quick to help resolve the issue. We are lucky that our driver Dan is so committed and dedicated. We love them!!!

After learning that R&L was shipping my furniture that was purchased online, I was worried by all the negative reviews here on Trustpilot. In any case, my item was delivered 'curbside' from Toronto to Florida undamaged and faster than expected. Even though it was raining slightly outside, the delivery guy was nice enough to use his pallet jack to park my item inside the garage and prevent it from getting soaked. Can't ask much more than that. Rating them 5 stars instead of 4 to give them a little break.

Took a day off work for an expected delivery. Late coming next day. Took day off work. Late, Not coming today. Zero communication Two days of work lost so far, oh boy can’t wait to have to miss another day! I’m sure my patients won’t mind! Incompetent at best, my third grader is better at logistics than these dunces.

I had an item delivered to my home this evening in a very large 18 wheeler (I believe it was an 18 wheeler). The location of the home was in a very narrow difficult area to turn into. The driver, William Jones, managed to make it to the home with no incidents. To add to the already pleasant outcome, Mr. Jones went above and beyond with a smile on his face and extremely courteous. This was his last stop with a long drive back home. But again with a smile on his face and very kind. Contracted by BBQ Guys to deliver my item.

I purchased an AC unit. These folks attempted to deliver this to my property w no communication with me at all. They called when they were on their way, that day, but I was out of town at a funeral. Because they did not reach me, they just delivered my package on the side of the road a clear 1/3 of a mile away from my door. My package had protection on it and was supposed to be signed for. The people that work here made excuses for their behavior and never even apologized. The driver said- that is what he was told to do. The supervisor JP argued with me and said that is how they deliver these things and then saw the package was supposed to be signed for and did NOTHING to make it right. I will never allow them near my property again nor will I purchase any item that has to come here by them. They are rude and incompetent at best.

Delivery took forever, don't even bother to call them cuz you're going to get I don't know. I would have got my mobility scooter quicker bye carrier pigeon. The only reason I'm giving two stars is because the dispatcher I spoke with was very kind and attentive and helped locate my scooter in their warehouse and seen to it that it was delivered the day it was found. Without him it would probably still be sitting in the warehouse cuz nobody knew where it was! Once again kudos to the dispatcher but three thumbs down to r&l shipping. Just say no to r&l Carriers and yes to kind dispatchers!