Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Absolutely amazing service, great from start to finish, brilliant communication just outstanding overall
We have just completed on our first home from Richard Kendall. Karen Marijewko was a delight to deal with all the way through and kept us sane when we were worrying about the solicitors! She was friendly, helpful, reassuring and just a general joy to have on the other end of the phone. Thank you Karen! Overall when it came to viewings (we viewed 2 properties with Richard Kendall) it would have been beneficial if the people who show you round know more about the property - they are just there to open/close, whereas we would have liked someone who knew more about the property and could answer our questions there and then without us having to contact the office, seemed a bit of a strange way to do it but overall a good experience and we love our new home. Thanks again Karen for all your help.
Karen acted as the agent for the sale of my mother’s house at Monkwood Road. From the outset she was diligent and professional keeping us regularly updated and driving deadlines where appropriate. I cannot speak highly enough about the service provided
Absolutely shocking service. I bought a house with them and sold my house using them too. Lucy from the ossett branch called me twice with updates during the whole process. Everytime you called she was “away from her desk” and would call you back. She never did. They need to employ better staff who actually care. I think Lucy was the office manager too so you’d think she’d set an example. Don’t use them. They will over value your house it won’t sell then you have to reduce it. Why not give an accurate price originally. Shocking service.
Kelly has been amazing throughout our whole moving experience. Everything went as smoothly as possible and we were kept updated. Couldn’t thank you enough!!
We used Richard Kendall to sell our house, this was our first sale and Karen helped us along the way. She was a good point of contact and very helpful and patient. She went out of her way to communicate effectively with all parties involved, quick and efficiently. She was always available and a pleasure to talk to in the long process it took. We would sell our house with Richard Kendall and Karen again.
Richard Kendall was our natural choice of estate agent as we have dealt with them previously and it was a good experience. Our sale was handled by Karen who was very professional and knowledgeable, providing regular informative updates by telephone and email. We would not hesitate to recommend RK and Karen in particular.
Always use this estate agent great and friendly service from the staff and always happy to help and give advice if possible
