I contacted Rentokil after the horror of discovering bedbugs in my home. They promptly arranged for a survey to be done by their technician, Jordan. I got a quote for the work needed very quickly, which I accepted, and Jordan returned the next day to start the treatment. 
The service I received from Rentokil was excellent, as you would expect from such a well known company, but Jordan was an absolute star. He was very thorough and professional with a kind, cheerful, confident and very reassuring manner throughout the whole bug extermination process. He explained what he was doing at each stage and why, and gave lots of advice on what I could do to help get rid of the bugs and prevent further infestation. He made this whole experience less of an ordeal for me for which I am very grateful.