Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
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4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
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Highly recommend
Great value, really happy with my water filter.
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excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
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renewellwater.comAll reviews
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Showing 741 - 750 of 996 reviews
MM
Easy to contact and very helpful on the…
Easy to contact and very helpful on the phone
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Gp
Brilliantly lovely friendly staff great…
Brilliantly lovely friendly staff great work lads
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JM
Prompt Filter Despatch
Renewell promptly despatched my replacement filters, and the video instructions were clear and comprehensive. All in all, a smooth process.
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MT
Fresh clean water anytime
Fresh clean water anytime, and the staff support is fantastic and extremely helpfull.
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DO
Clean healthy consumable water
We got our reverse osmosis system installed today from renewell water, the technician stephen was very fast, clean and professional with the install. He was able to answer any questions I had and was extremely friendly. The water supply in our area is nothing short of disgusting and the immediate difference the system has made is very noticeable and welcome. The customer service from first phone call to completed install was first class from the company and the direct debit option for annual servicing is an added bonus. First class service from renewell water and I would highly recommend them to anyone who wishes to have clean healthy consumable water for their family. 5 stars from our family
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SH
The service is great
The service was quick, Keith arrived on time, and did a great service on my Renewell water treatment, the safe way to drink water. When I saw the purifying bottles that were taken out to be replaced I was amazed at the dirt they had removed from my water.
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MG
Clean water again
I have clean water again I love my system. If I had something to criticise it would be it takes up up space I could do with. The Mr Rozhok did what was needed in a very short space of time . He was friendly and made you feel safe while he was in our home.
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KK
Get rid of your problem water!
Very professional but still had the personal touch Kevin, the fitter who installed the system was so friendly and extremely kind and helpful Well done on good company etiquette but with a personal touch My water issues are now fully resolved and didn't break the bank!
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BC
I was without my filter for about 3…
I was without my filter for about 3 months while there was a build going on at my house and boy did I miss it so much! Difficult to drink any other water when you get used to having your filtered water on tap .Afterwards Renewell installed a tri-flo tap for me and I absolutely love it..it's a MIZU and super quality brushed steel. Great company to deal with...from the office staff to the technicians
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