Awful experience.
Red Ross Retail Furniture Specialists have invited me to do a review. How many stars would you expect to receive? Ordered 4/3/2023 still not received 12/9/2023! 4/3/23. Placed an order on their website. 5/3/23 Received email stating out of stock. 7/3/23 Received email stating will be back in stock Mid April, would I still want item. 1/4/23 Sent email confirming I still wanted item, I asked to confirm will it still be arriving mid April? 17/4/23 Received email stating item will now not be stock until 2nd May 17/4/23 Sent email confirming that I would wait as long as it would be 2nd May 1/9/23 ???? Received email that my order is on its way ???? 8/9/23 Received email inviting me to write a review for “How did we do?” 12/9/23 To date, still not received item, when tracked states “no information found” Why do you sell products that you do not have in stock or cannot fullfill? What sort of management system do you have that does not highlight that an order has not been fulfilled after 6 months? Where is my order/item/money ??? 13/9 Actually everything is factually correct up to date. Payment was authorised via paypal on 4/3/23, in your email of 17/4 you decided to put that payment on hold. Appears we are not the only customers who have not received orders and been left with a lack of communication.
