Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.7	18	100%		● Low

4.7 / 5 overall

18 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Feb 2024.

Last 3 months: 5.0▲ 2.0
12-month avg: 4.4
All-time: 4.7
Category avg: 3.8

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Retail.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Quality	Delivery	Trend	Reviews
Red Ross RetailThis company	4.7 out of 5 (good)	33 out of 100	4.9 out of 5 (good)	4.4 out of 5 (good)	4.8 out of 5 (good)	—	18
Etsy	1.3 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.2 out of 5 (poor)	1.2 out of 5 (poor)	—	1,000
Michaels Stores	2.9 out of 5 (fair)	100 out of 100	2.5 out of 5 (poor)	1.9 out of 5 (poor)	1.3 out of 5 (poor)	+4%	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.9 out of 5 (good)	4.9 out of 5 (good)	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	3.0 out of 5 (fair)	2.7 out of 5 (poor)	+12%	368

Bottom line: Red Ross Retail is #2 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.4).

Martin

1 review

Feb 28, 2024

Featured

Really pleased with my Bistro table &…

Excellent,Really pleased with my Bistro table & Chairs Really worth the wait. Any issues I had was responded to super quick by Ross.

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Belinda

1 review

Dec 3, 2023

Featured

Great Correspondence

No qualms about recommending. The item I ordered wasn’t available immediately, but I got a speedy and polite response with options and dates. It then arrived ahead of schedule! Great friendly service.

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James Coore

1 review

Oct 23, 2023

Featured

Lovely piece of furniture

Lovely piece of furniture. Great service Personalised messages to check everything was okay.

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Ian Hillis

1 review

Sep 12, 2023

Featured

Awful experience.

Red Ross Retail Furniture Specialists have invited me to do a review. How many stars would you expect to receive? Ordered 4/3/2023 still not received 12/9/2023! 4/3/23. Placed an order on their website. 5/3/23 Received email stating out of stock. 7/3/23 Received email stating will be back in stock Mid April, would I still want item. 1/4/23 Sent email confirming I still wanted item, I asked to confirm will it still be arriving mid April? 17/4/23 Received email stating item will now not be stock until 2nd May 17/4/23 Sent email confirming that I would wait as long as it would be 2nd May 1/9/23 ???? Received email that my order is on its way ???? 8/9/23 Received email inviting me to write a review for “How did we do?” 12/9/23 To date, still not received item, when tracked states “no information found” Why do you sell products that you do not have in stock or cannot fullfill? What sort of management system do you have that does not highlight that an order has not been fulfilled after 6 months? Where is my order/item/money ??? 13/9 Actually everything is factually correct up to date. Payment was authorised via paypal on 4/3/23, in your email of 17/4 you decided to put that payment on hold. Appears we are not the only customers who have not received orders and been left with a lack of communication.

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Phil

1 review

Aug 10, 2023

Excellent dressing table.

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Steve

1 review

Jun 19, 2023

Great Furniture but unusually a lack of comms

The furniture is amazing and the website is very good also. My only main gripe is that I received no confirmation from Red Ross when the order was placed and also no updates along the way, the order arrived circa three weeks after been placed so without any update I was wondering where it was and if anything had gone wrong. My email address is not an issue as I had an email after delivery to prompt a review. Overall though happy

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Mandy Constable

1 review

Jun 16, 2023

Although Ross couldn’t supply the…

Although Ross couldn’t supply the mirror I was looking for, the customer service was amazing. He was honest and sent a personal note to explain the situation exactly. I can’t remember the last time a company took such trouble to keep the customer informed of the order. Would certainly recommend the company. Thank you.

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Tracie

1 review

Jun 16, 2023

Received the 2 bed side cabinets

Received the 2 bed side cabinets Very well packaged they look amazing , quality craftsmanship. Would shop here again Tracie Worthing West Sussex

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Rebecca Day

1 review

May 17, 2023

Great customer service

Whilst the item I wanted to purchase was out of stock, Ross contacts me personally to let me know and manage my expectations in terms of the date that stock is due in. Great customer service.

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Martha Gibson

1 review

Mar 15, 2023

The best

The best! So helpful and great product!

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Carl Hartland

1 review

Jan 25, 2023

Perfect match - Country/Modern kitchen

We have just finished designing and installing our ‘kitchen for life’. We didn’t want to just go for a generic or mass produced design & product. We wanted our daily used tea, coffee & sugar jars to be proudly left out on show because of their quality & rustic charm to compliment our modern/country kitchen design. They are a real feature of the kitchen in their own right. The quality & unique design far out weighs the extra cost of the product when compared to mass production of the big stores.

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J Kelly

1 review

Jan 25, 2023

Great communication and quick delivery…

Great communication and quick delivery - would recommend!

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Daisie Marie Tanner

1 review

Nov 28, 2022

Beautiful made draws, great communication and personal touch

Beautiful made draws, came when it was supposed to, Ross made direct contact throughout which felt very personal. Have a piece of furniture that will last a lifetime. Would recommend and shop again :)

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Karen Hengler

1 review

Nov 25, 2022

Perfect Purchase

Brilliant customer service. Side tables are excellent quality and we were very pleased with the price. Speedy delivery. Excellent service all round. Thank you Ross. We will certainly recommended you to our friends.

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HGroves

1 review

Oct 26, 2022

Gorgeous furniture, definitely reccomend

We absolutely love our new bedside cabinets! They are amazing quality and look designer. Ross was always quick yo respond to messages and extremely helpful when I collected the items. We will be buying from him again in the future. Thank you!

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Paul

1 review

Oct 24, 2022

Was very pleased with the table Ross…

Was very pleased with the table Ross was very helpful whoud definitely us again

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Lara

1 review

Oct 2, 2022

Excellent service through and through

Excellent service through and through. The bedside tables I ordered arrived the next day, they were so beautiful and great quality. Ross was also great at answering all my questions promptly beforehand!

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Rebecca George

1 review

Sep 27, 2022

Truly excellent customer service and…

Truly excellent customer service and speedy and efficient delivery (despite mail strikes).

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Month	Average	Reviews
Mar 23	5.0	1
Apr 23	—	0
May 23	4.0	1
Jun 23	4.7	3
Jul 23	—	0
Aug 23	5.0	1
Sep 23	1.0	1
Oct 23	5.0	1
Nov 23	—	0
Dec 23	5.0	1
Jan 24	—	0
Feb 24	5.0	1

Red Ross Retail reviews & trust report

Red Ross Retail has a positive customer experience.

Best for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 17 positive reviews

How it compares

Reviews