The dodgy company I hooked up.
To good to be truth. As it isn't!
I’m disappointed with Rebel Internet's **24/7 customer support** claim. While the connection might be reliable, the support team has been unhelpful when I needed assistance. I’ve called twice and both times, the representatives couldn’t provide any answers or specifics. Instead, they passed my details to tech support, with no clarity on when I would hear back—not even a rough estimate of the day or time.
It seems dodgy, as if they don’t actually offer true **24/7 support**, but rather play games with vague promises to customers. This lack of transparency and responsiveness has left me unable to plan my time or get the rest I need, and it feels misleading compared to their advertised "always people, no bots" promise.
Additionally, I discovered that you **cannot set up Rebel Internet without using the “HomePass” app**, which wasn’t clearly mentioned upfront. You are forced to create another account with “Plume,” which works only on Android or iPhone. Essentially, you **must have a smartphone** to get online. Even when you log into the router, everything is **locked, blocked, and tightly restricted**, leaving no freedom for personal configuration. It seems as though they’re **monitoring, analysing, and controlling data**—and also **using it for marketing purposes**.
On top of that, they **charge you upfront**, a **week or two before they even send the router** or the official internet start date. This kind of practice feels unfair, as customers are paying for a service they haven’t even received yet.
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Called 3rd time to ask about cancellation, and they could not provide any info about that either. Neither tech support nor whoever can answer my questions will work tomorrow over the bank holiday.
Looks like these new "We will take care of you" companies are appearing every 2-3 years and working with "Plume". Not sure if they all are still ON the market as IP. Less than 500 reviews yet mostly positive YET.
