Chike

Reviews by Chike

VO

VOXI Mobile

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Apr 4, 2025

Zero Star for Voxi

Zero Star for Voxi This company deploys all the shady tactics! So I wanted an e-Sim. I go on their site to get one. Sign-up process was fairly straight forward and I got debited for the sim and data bundle I requested. And I got an email saying that I will get the sim within 24 hours. This is where the good news ends. After 24 hours, I contacted customer support (CS1). They said I need to wait for 48 hours. I said okay and waited for 48 hours. Still no e-sim. I contacted customer support (CS2) again, and after about an hour, they said my order was cancelled. I was not notified of the cancellation, nor was I told the reason. I pressed and they finally told me it was due to missing of EID number; whatever that means.The CS2 said I should make another request but at this point, I was no longer interested. I asked for my money back since I did not get the product and service I paid for and another merry-go-round started. The CS2 said I need to make another request. I requested for a supervisor but CS2 said they have to send me a physical sim before they can issue a refund. I left it and went back the next day. I got another CS this time: CS3. CS3 said I must request for a physical SIM before I can get a refund. I refused since I did not need a physical sim before they took my money. I left it and went back the fourth time. The new CS4 said I need to have an account before they can issue me a refund. To have an account, I need a mobile number. But I did not get any e-sim from Voxi, so I do not have any mobile number. CS4 said I need to supply my EID for the account to be created. Again, I said I do not have an EID since I did not get any sim. I then asked for a supervisor. CS4 finally came back and asked me to submit my card details used in making the payment. I supplied it and four days later I got my money. I initiated this on the 5th of February and eventually got my money by 10th March 2025. Voxi and its agents purposely made every effort to frustrate my refund request which is so shady and in horrible taste.

RE

Rebel Internet

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Apr 4, 2025

Okay network service, fantastic customer care team.

My network service is very poor. When I am on a WhatsApp video call, I keep getting low connectivity warnings. When I switch to my mobile data, it becomes stable. It is also embarrassing when I am on MS Teams call for office meetings when my video keeps freezing and colleagues telling me to repeat myself because my voice trailed off. I work mostly from home and I need a very stable and fast network. I signed up to Rebel believing that I will get a better experience than my previous provider but this has proved worse. I am beginning to regret this decision. Edit: 05 May 2025 The customer care team reached out to me via email after my review and attributed the issues to Ad Blocking being enabled. They disabled it and it did help a bit. A week after, things went bad again. I faced streaming difficulties on platforms such as YouTube and Netflix. Frequent buffering and delays when loading videos, blurry video quality, even at lower resolutions. They responded promptly and the issue this time? My devices were connecting to their 2.4 GHz radio instead of the 5 GHz radio. By rebooting my router remotely, they forced my devices to connect to the 5 GHz radio. After about two weeks, I am facing same issues. The problem is that the router does not present the two wavelength option for you to choose which one to connect to like some other providers do. It has not been a good experience for me so far. I only added one star due to the efforts of the customer support team who are very responsive. But the network service needs to urgently improve. Edit: 10 June 2025 I have now raised my ratings to four stars majorly because of how responsive the customer care team has been, especially David. They have been checking in on me to see how my network is performing. To date, they are the best service team I have ever interacted with. And my network has been okay and stable. Not as fast as I want but stable.