Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Rebel absolutely screwing me over and a massive lack of communication… paid a direct debit every month to be told there was an error and to be thrown with a massive bill but…. De-Juan, very helpful, explained everything and answered all my questions, and had also opened up a complaint for me.
The Customer Service Agent called Keanan that dealt with my query was very knowledgeable and helpful.
Zintle, was very helpful with my enquiring and resolved my request very quickly and very satisfactory. She was very pleasant.
KeananB was very helpful in answering what may have seen to someone else as a “silly” question but I really needed some clarification. I am grateful for his patience and kindness.
Had problem submitting meter reading, contacted Helpline, spoke with advisor (Neal) who noted the problem, reassured me reading was accepted and then this was followed up with an email (Graham) confirming my account had been updated.
