Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
Useful
Share
4.8
Excellent
999 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
Useful
Share
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Useful
Share
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
primepm.co.ukAll reviews
999 total • Write a review
Showing 571 - 580 of 995 reviews
AD
Management company's
Dealing with Management Leaseholders company's can be difficult, sometimes with no fault of their own. I guess they have numerous queries of many different types of request from various householders constantly Prime Properties have taken ownership to managing our property site now for over 2 years and the Manager, Fergus Dalton and more recently Anita Sloan have been truly amazing in responding to my every request with detailed information almost immediately, service like this must be complemented as it takes away the stress level that comes with difficult information one may require, not have to dwell on things, whilst waiting for a response...well done Anita appreciate your work keep up the good work !
Useful
Share
ML
Great customer service
Excellent service from Tierney, very informative and always responsive.
Useful
Share
A
My review is based specifically on my dealings with Fergus Dalton
My review is based specifically on my experience with Fergus Dalton. After weeks of ongoing issues concerning lift repair works in an 8 floor building, Fergus was contacted out of hours (Obviously not ideal for him/Prime). He spent three days doing everything possible to resolve the situation and kept everyone informed whilst doing so.
Useful
Share
M
Great customer service by Emily Forbes
Emily Forbes was very helpful in trying to get an intercom issue I’m experiencing at my rented flat resolved. Although the issue wasn’t resolved by the maintenance company, Emily was professional in her customer service. She kept me constantly updated throughout the process.
Useful
Share
MM
Bonnie Johnson AIRPM
As one of the Directors, the Board had lost its faith in Prime Property Management and were looking at changing providers. We had an urgent meeting (a performance review) with Prime’s Managing Director, and after much deliberation, a second chance was given, with Bonnie Johnson being assigned as the new Property Manager. Bonnie has had to pick up a lot of loose ends and outstanding issues to which she has been doing effectively. We have seen a major difference with Bonnie managing our account and we look forward to seeing what she brings to the table next year. I personally feel that Bonnie deserves to be promoted to a Senior Property Manager, as if it weren’t for her, we would more than likely be dealing with another provider. Well done Bonnie, keep up with the good work. Mike
Useful
Share
JB
Anna in the legal team
This relates to Anna in the legal team, who has been dealing with neighbour's request to make a building alteration recently. She has been helpful, thorough and very prompt in responding, and also dealt very quickly with a query of my own.
Useful
Share
R
Great service provided by Prime but specifically from Bonnie
After what appeared to be a bumpy start with Prime, Bonnie took over our site account and really has provided great support, responding to our many queries promptly and professionally. The relevant research has been carried out where on the odd occasion, she has not known the history of our query. Pleased to have worked with Bonnie to date and looking forward to continuing the good relationship going forwards.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.