Review summary

Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

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Based on reviews, created with AI

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EA

Euan Anderson

5 out of 5 stars
Jessica Gibson was very quick and…

Jessica Gibson was very quick and efficient, good work.

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SM

Sheila Morcombe

5 out of 5 stars
…Kelsey Park Mansion Project managed by Leigh Parker

Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round

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RT

Radostina Todorova

5 out of 5 stars
I recently reached out for assistance…

I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!

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JS

Jonathan Savage

5 out of 5 stars
Management pack experience

I received my management pack quickly and comprehensively. Jessica Gibson was a great help.

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All reviews

999 total • Write a review

Showing 521 - 530 of 995 reviews
C

Naomi is very helpfull and attentive to…

Naomi is very helpfull and attentive to detail

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AC

Aisha Hoskins was very informative and…

Aisha Hoskins was very informative and helpful during a recent call

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cm

Proactive and Professional

Prime Property Management proactive and professional our property manager Hannah G. brilliant, great communicator, very helpful

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ML

Naomi at Prime has always been…

Naomi at Prime has always been extremely helpful and she is very quick to respond to any queries and always tries her best to sort all of our issues out at Vantage Point as soon as possible. She is an asset to Prime management, thanks Naomi.

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SD

Thank you Anita!

Great costumer service! Anita has been so helpful. She handled the query in a very efficiently and promptly manner.

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NH

Neil Holloway

Naomi is wonderful. Very responsive to queries etc and is very helpful to our trio of Directors at Molvic Court. She gives us advice, prepares well thought out budgets and is really good about getting maintenance work done. We don't always agree with her evaluation of what needs to be done and what doesn't need, but is always prepared to enter into a dialogue. Thanks Naomi

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SS

Naomi at Prime Property Management was…

Naomi at Prime Property Management was extremely help when there was back-up and flushing issues due to malfunction of the common drain system at Sandling Park. What impressed me most was her contacting me afterwards to ensure the problems had been solved. She is always friendly and helpful

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B

Great experience with Prime

I've had a great experience with Prime overall; they're always quick to come back on any queries I have, resolving any outstanding issues quickly and effectively, and they offer out-of-hours help which I have required a couple of times and has always helped settle my mind. Recently Jasmine helped with a challenging issue I had. She was really friendly, and went above and beyond to get me the answers I needed quickly so it wasn't something playing on my mind over Christmas. I couldn't be more happy with the communication I had with Jasmine and how she resolved my issue.

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P

Really professional and great attention to detail

Have been really impressed with Prime's communication and attention to detail! After years with a dreadful company managing our block of flats, the building moved to Prime and we instantly saw the benefits of using a properly professional firm. Our key contact, Hannah, is really friendly and very helpful whenever we have any queries, and is happy to take the time to make sure we understand things. The team overall is great, and really fast to respond to any issues that come up in the building.

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EG

Out of Hours Help

Out of Hours Help I had a really good experience with Naomi. There was a leak in the property late in the evening. Once she was made aware she contacted all parties, arranged a plumber, and made sure to follow up that he attended that night. She did a good job communicating, supporting, and finding a solution to the problem.

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