Reviewers express a mix of satisfaction and frustration with Prestige Medical Supply. Many customers appreciate the ease of placing orders and the speed of delivery, noting that items often arrive sooner than expected. Positive comments highlight the good prices and helpful customer service, with some stating that the ordering process is straightforward and efficient. However, a significant number of consumers report issues with incorrect orders and delayed shipping, with complaints about receiving the wrong items or not receiving orders at all. Some express disappointment over the lack of timely communication from the company regarding their orders. Overall, while there are commendable aspects of service, the recurring shipping and order accuracy problems detract from the experience.
10 months ago
Instant response for an order I needed to return.
10 months ago
I was sent the wrong order. I had to return instead of sending a pre-paid address label so I could mail to the correct person and them to me. The elapsed time from ordering to receipt was further dela... See more
10 months ago
It was easy to place and receive order
11 months ago
Did not get delivery on time need to return no use now
I ordered the product on Wednesday and chose Next Day shipping. I have been told the product won’t arrive until Mon, after I leave where I had it shipped. They refused to refund my Next Day air (which was $53). I still haven’t received the product.
Prestige Medical Supply is easy to order from and they ship items quickly. They are reliable and offer good prices.
Took quite some time before shipping. Not real happy with that.
DO NOT BUY FROM THEM! This is a total scam. I got burned and want to prevent others. I needed insulin pumps asap and only had about a week before I had to leave for my trip overseas. I chose this company only because they offered 1-day delivery and advertised themselves as a fast and reliable service. But only after I placed the order did I find out that they actually did not have the pods I needed in stock and that I had to wait an indefinite amount of time (after doing some careful reading on their website, I realized that they refuse to bear any responsibility for the information indicated on their website and that one should order at one’s own risk). Of course, they did not come clean and I had to contact them to get this information. Contacting them is another thing: you can’t access them by phone, and there is only a person replying to your emails, who is very rude. A few days later, they did ship my order (with no apology for the delay), and of course I got it only after I left the country. What is more, when I came back and picked up the order, the label on the box stated that it was UPS ground and not air shipping for which I paid about $50. Beware!
I can't answer this I still don't have my order
Never got the package when it was suppose to be delivered.
The item arrived when you said it would. The item was exactly like the photo and was what I needed. Thank you.
I ordered a CGM from this place because mine was faulty and went out on me right before Christmas. This place had the fastest shipping that I paid quite a bit extra for, I believe around 40 extra dollars to have in 2 days. Once I placed order it said it was going to be delivered Jan 30th. Jan 30th came and went, I emailed asking for an update and no response. Jan 12th it shows up at my house. I already had to place emergency order from another company and spent an additional 250 dollars and had it next day so I did not need it anymore so I emailed right away as it says you have 7 days to contact for a return. Well it is now Jan 21st and no email back for a return, the box is sitting unopened waiting to ship back but now it has passed the 7 days. I do not recommend this place. Please be careful if you need medical supplies this is not a place that understands the importance of customer service.
Easy ordering and great service.
I ordered because the anticipated arrival date was 3-4 days past submitting order. Those days came and went and product hadn't even been packaged or shipped in that time
Customer service is terrible and didn't respond to two separate emails.
They sent me the wrong item and now I have to wait even longer to get the item that I desperately needed until they get the return processed for the wrong item they sent. What happened to customer service. I will not deal with any company that makes me pay for their mistake! If I didn't need the receiver I would not have ordered it and paid for overnight shipping then wait several days for them to respond to my email just to find out I have to wait for them to process the return of the wrong item they sent me. Why would a customer that paid for overnight shipping for a product have to wait EXTRA time to receive WHAT I ACTUALLY ORDERED AND WHAT WAS ON MY PACKING SLIP because of their error?
I paid a lot extra to have next day delivery and I see my order still hasn't even been shipped two days later. It's basically at the point where you may as well not deliver it because I'm leaving town tomorrow. No updates from your end on why things are slow. Will not use your service ever again. Please refund my expedited shipping cost
Fast easy to order exactly what I need
I've been having trouble getting my prescription filled through local pharmacy. Don't know why. Supply chain problems, incompetence or what not. But your company came through for me. Appreciate your help. It was not expensive either. I will be ordering on a regular basis.
Medical device was sent quickly to my house. That is what I call fast service.
I ordered this item on 10/19 and did not receive it until 12/2 (the day after I moved from this address). Fortunately, I was able to retrieve the item from my former address.
Checking the USPS tracking number and it shows it’s still waiting to be picked up by them. This was on the 13th, my question is has this been picked up or shipped yet. If not how do I go about cancelling and getting a credit.
Shipping states 1-3 days but took over 4
Quick and easy to purchase. Super quick delivery.
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Prestige Medical Supply is an online retail store specializing in high-quality diabetic supplies. The company offers a wide range of products essential for effective diabetes management, including continuous glucose monitoring systems, diabetic test strips, insulin pump supplies, and various syringes. Customers can find a variety of items designed to meet their specific health needs, ensuring they have access to the tools required for daily diabetes care. Targeting individuals managing diabetes, as well as caregivers, Prestige Medical Supply aims to provide reliable products at competitive prices. With a focus on customer convenience, the company offers free shipping on orders over $50, making it easier for customers to obtain the supplies they need. Their user-friendly website also features a blog and a customer service section to assist with inquiries and order tracking, enhancing the overall shopping experience.
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