noproblems thank you.
noproblems thank you.

Over a year ago
Being able to discuss my needs with a real person and explore options.
Over a year ago
It was so easy to renew my yearly policy and the price was real value for money. Would definitely recommend this insurance company to family and friends one happy customer.
Over a year ago
Too soon to give information, just signed up three hours ago, Ask me later.
noproblems thank you.
I'm extremely disappointed with my experience with Policy expert. As a long-standing customer who has never made a claim before, I expected fair treatment and support when I finally needed help. Unfortunately, my claim was rejected not once, but twice in a single year—both times for reasons that felt arbitrary and completely unreasonable. It's frustrating to see how little support is offered when it truly matters. Insurance is supposed to provide peace of mind, but instead, I was met with bureaucracy, a lack of empathy, and zero accountability. Loyal customers should not be punished for needing to use the service they've been paying for over the years. I no longer feel confident relying on this company and would advise others to be cautious before choosing them. When the time comes and you genuinely need help, don't expect them to have your back.
Have used Policy Expert for the past 5 years, and they have always been easy to deal with. Staff that I have dealt with are knowledgeable and quick to respond.
Didn't wait long on the 'phone. Georgia was very helpful, made the alteration as requested and gave good advice. An excellent first call to the company.
Ease of use of online service
Very helpful staff upgraded my Hime Emergency package without a fus.
The call centre was excellent helped me through changing my house insurance to them. The quote was excellent and was half the quote from the insurance company I have been with as a loyal customer for over 20 years.
Very easy to set up and pay.Saved £90 on my previous insurer.
Renewal quote sent in good time. Price a little less than last year and better than equivalent on comparison site. Pleasing not to have the usual loading on the next year so one has to move on or at least threaten to do so.
Premium actually lower than last year, and less than all other quotes. This is great. But I've never had to claim - so no idea what that experience would be like!
Thought I would have to do a search again for a new insurer if the price for the next years cover had increased dramatically. I was pleasantly surprised with my new quote with Policy Expert, it was in line with last years. So signed back up to accept their quote. Very pleased and relieved. Thank you.
Very good value for money guick response
So quick and easy nice to speak to an English person who you can understand
Pleased with service
So easy to navigate and quick.
It was an easy experience
Fast ,no messing about
Wow, first time ever my renewal price has gone down. Great incentive to stay with these insurers. Thank you
Good price great service and easy paying
So far so good. Just renewed on our Building & Contents insurance and happy with the premium. The big test always comes when you need to claim, of course we hope we never have to
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Policy Expert is a UK-based insurance provider specializing in home, pet, and car insurance. The company aims to simplify the insurance process by offering low-priced, easy-to-understand policies and a straightforward claims experience. With over 1.5 million customers, Policy Expert focuses on providing competitive pricing and accessible customer service through a UK-based call center. Customers appreciate the ability to manage their policies online, with instant access to important documents and a dedicated help center for assistance. Policy Expert's target market includes individuals and families looking for reliable insurance solutions that offer value and clarity without complex jargon. The company's emphasis on customer satisfaction is reflected in its high retention rates and positive feedback from users.
Policy Expert receives overwhelmingly positive feedback from customers, who frequently highlight the ease of obtaining and renewing policies, as well as the competitive pricing. Reviewers appreciate the clarity of the website and the helpfulness of the staff, with many mentioning specific advisors like Georgia and Liz for their exceptional service. Consumers find the process straightforward and value the good prices for home insurance, often noting that the premiums are lower than previous years. However, a few critical comments arise regarding the details of policies, particularly concerning boilers, indicating that some customers desire more information. Despite these minor concerns, the overall sentiment remains highly favorable, with most customers expressing satisfaction and a willingness to recommend the service.
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