PLS Solicitors Reviews

A friend recommended PLS Solicitors to me, initially I was skeptical wondering what quality of service they will be able to offer with their comparatively cheap quote. However, PLS Solicitors turned out to be an excellent choice, completed my deal in record time ( before April 1st deadline) and ensured I didn't have to spend more money. At the moment, if I should choose again , I will still choose PLS. I hope they do not lose steam. Thanks Liam for the great job.

Thanks Shahrukh for you and the team for getting our sale of house over the line despite a very trying buyers solicitor. Althouigh it took longer than expected the ease of being able to keep in contact and up to date during the process certainly was helpful.

PLS recently helped us with our house sale and purchase of our new home and we were very happy with the service they provided. A big thank you to Shahrukh who clearly worked very hard to get us through a very tricky process. The online service worked really well for us and we would recommend PLS.

Brilliant from start to finish during the completion of the purchase of my Sons first home. The online portal and ease of contact was exceptional. We were able to monitor progress constantly. We were on a short timescale to complete and not once was I concerned, the experience was seamless. Our experience has also to be attributed to the associate who was assigned to us, Sam who is based at the Altrincham office was fantastic from start to finish! Thank you!

My experience with PLS as a first-time and shared ownership buyer has been quite bad. First of all, they kept sending me extra charges after the initial quoted fee, which should have been included in the quote as no transaction can be completed without them(e.g. ID verification fee). They were also not thorough at all with their communication and reports on the property to the point that I had to keep calling them to ask things - and the worst part is that every time I called I would be redirected to the solicitor’s assistant instead of the actual solicitor and I would never get an answer as the assistant was not knowledgeable enough to provide one.

PLS provided me with a great service to purchase my first home. Responses were quick and efficient and the online portal was great for keeping track of my purchase. Completion was completed in the timeframe required without issue. I would recommend PLS to anyone.

Started off well, easy to use app. Quote for services was very reasonable which included a remortgage and transfer of equity. I’ve been emailed a letter with an extra £800 of additional charges. I have queried this and staff are not interested. Told these charges are not optional so will not be continuing with this company. Wasted my time and poor business practices adding extra charges which had doubled the quote given after I had signed.

PLS solicitors are working very hard. They have a portal so that you can track your process and if you have any question, they respond very quick and get your problem sorted. Highly recommend .

Liam worked well with my mortgage advisor to keep things moving along. Completed in just over 2 months so well under average. Also kept on top of sellers solicitors as well and was firm when necessary.

This is a very helpful, nice and pro solicitors firm.

I have used three online solicitors in the past and PLS are, by far, the best. I would have no reservations in recommending them to anyone. Their communication was excellent and were quick to allay any worries or concerns that I had.

PLS handled the sale of our property and purchase of our new flat. Very professional and helpful throughout the process. James Hayes and his team did a great job and I would thoroughly recommend PLS

Liam has been fantastic from start to finish. Despite there being a number of delays and challenges with our chain, he has was professional, efficient and kept us well informed throughout entire process. We're really glad we had Liam assigned to our case and would definitely recommend him, and PLS, in the future.

These are the solicitors that my sellers are using right now. They haven’t replied to my solicitor’s enquiries for 3 weeks despite constant chasing from my solicitor, the sellers themselves and the sellers’ estate agent. Forms were sent to my solicitor with missing pages, and most documents received have had the wrong sale price on. Took 2 weeks to get the correct documents, but still with the wrong sale price. What kind of a tin pot company is this? The PLS conveyancer has made no effort to communicate with my solicitor, the last communique being a one liner a couple of weeks ago effectively saying ‘I’m not sure why you’re chasing with such urgency, we haven’t even have the draft contract yet’. The estate agent immediately confirmed that the contract HAD been sent to him days before. Then the conveyancer went in holiday and it seems that was the end of that, no one took over, utter standstill. Today I’m told they’d had an IT glitch and paperwork from the sellers hadn’t come through. It’s taken 3 weeks to identify that as the delay? The sellers are beside themselves with frustration. Is it lies and cover ups for no work being undertaken, or have they taken on too much work and are now working at a glacial pace through project overload. It’s going to cost me £2.5k now we’ll miss the stamp duty deadline, and the seller the same. Do not touch this solicitors with a barge poll. And the kicker, the sellers’ Estate agent Miles & Barr (who have also been utterly useless and caused unnecessary barriers) recommended them to the seller, so they get a referral fee for recommending this incompetent company. Avoid like the plague. They should be ashamed of themselves. Update 17th March 2025. PLS tried to claim defamation with my review! Thank you TrustPilot for rejecting that. As of today, these solicitors are still flatly refusing to contact the land registry to get a title plan error amended on the property I’m buying (3rd time of asking, he says he won’t even bother to acknowledge the request if we ask it again, absolutely staggering). We have also asked several times for confirmation on letterhead that the solar panels on the house are included in the sale. He has refused to provide this saying he doesn’t believe we need it to transfer the feed in tariff to me. On the 2nd or 3rd request the PLS conveyancer sent us a transfer of ownership form from British Gas which I as the new owner would need to complete to take over the tariff. That form clearly states you need to provide proof of ownership!!! I called British Gas and they confirmed we need a letter from the seller’s solicitors confirming that this is included in the sale and mentioning that I will become the owner of the property with these solar panels. It’s got to be on their solicitor’s letterhead, exactly as my solicitor has repeatedly told PLS, and asked for. I stand by my review completely. The fact that on 14tg Feb the Estste agent sales progressor asked me/my solicitor to copy them on outstanding enquiries in case they could take them up and get answers directly from the sellers to try and speed things up, speaks volumes about their own view of the competence of this solicitors.

Awful communication, rude & defensive team AVOID.

Thank you for the service Shauns team provided for myself and my husband. Made the process of selling and buying a new house seamless.

This was my second time using Liam from PLS Solicitors and he proved that it was worth giving him more business - my transaction went very smoothly in a timely manner, completing within 4 weeks! He was extremely proactive and I was always kept up to date with the latest status. I would be more than happy to work with Liam in the future and know that I am in great hands!

Thank you all for your dedication, honest and hard work on our behalf, which resulted in a great, successful outcome. Your responsiveness and attention to detail were exemplary throughout the entire process. We are very grateful for your excellent legal representation and would highly recommend you to others. Thank you so much.

We have just exchanged contracts on a new build. It only took 2 weeks as I made sure I responded to requests and enquiries promptly. The whole process was quite smooth and our contact Caroline Johnston was very helpful. Some of the information received was a little misleading, for example the video link to describe the process said they needed 100% of funds at contract exchange, even though we will not complete until November. This was incorrect and Caroline clarified. Also the deed and contract were not viewable on the portal but this was not really an issue as we had to review and sign paper copies anyway. Overall a good service so 5 stars. Hopefully completion will be just as smooth.