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HomePlanet Fitness Reviews
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Planet Fitness Reviews

2.4941176470588236 out of 5 stars
2.4941176470588236 out of 5 stars
2.5
|Poor|85 reviews

Last reviewed 4 months ago

TrustScore

2.5
2.4941176470588236 out of 5 stars
Poor
5 out of 5 stars
23
4 out of 5 stars
5
3 out of 5 stars
6
2 out of 5 stars
8
1 out of 5 stars
43
85 reviews in total

Review summary

Planet Fitness receives mixed feedback from its members, with a significant portion expressing dissatisfaction. Many customers highlight the quality of the fitness equipment and the welcoming atmosphere, with some praising the helpfulness of staff members like Cathryn. However, critical themes dominate the reviews, including poor communication regarding gym closures and unprofessional service. Several reviewers report frustration over ongoing membership fees despite extended closures for renovations, while others mention rude interactions with management. Additionally, safety concerns and issues with facility cleanliness are frequently noted. Overall, while some appreciate their fitness journey at Planet Fitness, the prevailing sentiment reflects significant dissatisfaction with service and management practices.

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Based on reviews, created with AI

See what reviewers are saying

Ibriam
IbriamFeatured

4 months ago

1 out of 5 stars

Mixed Messages, Rude Management – I Cancelled My Membership

I recently cancelled my Black Card membership at Planet Fitness Vernon, BC, after a series of frustrating and disrespectful interactions about the red light therapy machine. I chose the Black Card sp... See more

Neil Eisenberg
Neil EisenbergFeatured

5 months ago

5 out of 5 stars

Excellent Gym For The Money

I have been an [on-and-off] member of Planet Fitness for upwards of 12 years. Back then, the entire chain was mismanaged, poorly maintained, and staffed by people who obviously did not want to be ther... See more

Steph Jones
Steph JonesFeatured

4 months ago

4 out of 5 stars

Highly Recommended

very clean and has all the equipment I need. highly recommend

Scott Short
Scott ShortFeatured

5 months ago

2 out of 5 stars

terrible options

They offer no other option to pay other than monthly payments directly from your checking account, I asked management if I could pay for the year in advance to avoid giving out my account information... See more

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Mark Millay
Mark Millay
1 reviews•New Reviewer
9 months ago
2 out of 5 stars

Once the best gym network to attend

Once the best gym network to attend Now it suffers from poor service

Helpful?
Yolanda
Yolanda
1 reviews•New Reviewer
9 months ago
1 out of 5 stars

Hoy 29/06/2025 sobre las 12 mediodia…

Hoy 29/06/2025 sobre las 12 mediodia Hemos estado en el de Fuenlabrada Madrid .Nuestro ánimo era apuntarnos pero ni lo hemos hecho ni lo haremos, la recepcionista nos ha mirado como si fuéramos bichos raros con altivez incluso desprecio. es cierto que tenemos 60 años pero no es para tratarnos asi, íbamos limpios y bien vestidos tal vez eso la extrañe, pero que parece que la hemos estropeado la conversación con el compañero luego el Trainer nos ha enseñado el gym a toda velocidad, con desgana en fin que una gran decepción. buscaremos otro gimnasio triste y lamentable

Helpful?
A. P.C.
A. P.C.
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

Un 10 para Ma. José Peluquería Tres Cruces. Valencia

Una vez más el servicio de peluquería de Tres Cruces Valencia y concretamente Ma.Jose. Ofrece un servicio personalizado y excelente. Enhorabuena

Helpful?
Bonnie Lam
Bonnie Lam
1 reviews•New Reviewer
10 months ago
2 out of 5 stars

Badly needs improvement and be mindful.

This place in orange city gym really needs improvement in terms of services. They have to be mindful. I'm giving 2 stars for now, hoping this would be their wakeup call.

Helpful?
Patricia Angel
Patricia Angel
1 reviews•New Reviewer
10 months ago
1 out of 5 stars

The employees are awful at the Orange…

The employees are awful at the Orange City gym. Today the sanitizer bottles and towel dispensers were empty while the 2 female employees steadily chatted to each other at the desk. It's always like this!

Helpful?
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About Planet Fitness

Planet Fitness is a prominent fitness club chain known for its affordable membership options and inclusive gym environment. The company aims to provide a welcoming atmosphere for individuals of all fitness levels, promoting health and wellness through access to a range of gym equipment and facilities. Members can benefit from various workout options, including cardio machines, strength training equipment, and group fitness classes. Targeting a diverse customer base, Planet Fitness serves both beginners and experienced fitness enthusiasts looking for a supportive community to achieve their health goals. With locations across the United States and beyond, the company emphasizes its commitment to creating a non-intimidating, judgment-free zone where everyone feels comfortable exercising. Planet Fitness strives to make fitness accessible and affordable, catering to a wide audience seeking to improve their physical fitness and overall well-being.

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