9 months ago
I was visited by Anthony #6624 He called me beforehand and was very courteous. He sorted out the problem quickly and made everything good. Good guy with a great personality
9 months ago
The best ever very polite, very kind very professional he deserves a pay rise
9 months ago
Ben was very informative during his visit, helpful and explained everything he was doing. He cleaned up after his work and placed everything back as it was. Certainly a asset for your company.
9 months ago
Mike D 4094 came back with the part to my dryer. What a top man very friendly and professional, and very tidy. Thanks Mike great job
I was visited by Anthony #6624 He called me beforehand and was very courteous. He sorted out the problem quickly and made everything good. Good guy with a great personality
The best ever very polite, very kind very professional he deserves a pay rise
Ben was very informative during his visit, helpful and explained everything he was doing. He cleaned up after his work and placed everything back as it was. Certainly a asset for your company.
Mike D 4094 came back with the part to my dryer. What a top man very friendly and professional, and very tidy. Thanks Mike great job
Ben was courteous professional and an asset to your company. 10 out of 10. Not tried the tumble dryer yet....hope it performs OK on the days I need it to work! One thing for sure is that I will not utilise it when I'm out of the property. I am concerned about this product massively.
Fabulous, friendly and efficient service.
On time very efficient very clean and tidy thank you nick woon
Communicated before and during job letting know time slot and when he was on way to job Was polite and friendly Explained what was happening
Kim lang was very helpful
I want to thank Stephanie Henderson from Very’s customer service team for her amazing support. After struggling last week with three different representatives (and even having my call drop due to poor connection), I was starting to lose hope about resolving my broken blender claim. Stephanie turned everything around — she was friendly, efficient, and handled my claim in just five minutes. What had felt like such a frustrating process instantly became smooth and stress-free thanks to her professionalism and understanding. It’s rare to find someone who makes customer service feel this easy, and I truly appreciate the way she went above and beyond to help me. Stephanie is a credit to Very!
Ashton 4429 was great. Very quick, efficient and friendly.
Courteous, patient, helpful and did the job super quick.
Absolutely brilliant. Mike he came to fix the dishwasher and she spotted all the underlying problems gave advice. Mike D 4094
Outstanding Service from John Tilley – Highly Recommended! I recently had an issue with my Hisense washer dryer and was lucky enough to have John Tilley (3934) from Pacifica assigned to the job. From start to finish, John was absolutely fantastic. He arrived right on time, was incredibly professional, and immediately got to work diagnosing the issue. Not only was he efficient and knowledgeable, but he was also kind and approachable, taking the time to explain what was wrong and how he was fixing it. The problem was resolved quickly and thoroughly, and I couldn’t be more pleased with the service I received. It’s not every day you come across someone so reliable and skilled—John is a credit to Pacifica, and I wouldn’t hesitate to recommend him to anyone needing appliance repairs. Five stars all the way!
Very happy, arrived when they said they would, were very clean and tidy, fixed the machine, made sure it was working and even left a spare part for future use. Thanks Dario
Had a phone call to let me know the engineer was on his way, which was very helpful as most just turn up. Dario was very polite, friendly and took his time to explain things. Very informative. Thank you Dario.
From booking the repair to having it completed, it was a good experience. The engineer, Dylan, was quick, friendly and professional. The communication throughout was seamless.
Tracey is very swift and clear with sorting issues. Thanks Tracey
Despite being unable to extend my warranty online for 2 years as they excluded the dishwasher, I was able to successfully phone and discuss with Morgan Smith (who was super helpful, kind & very professional) a satisfactory service outcome where I was able to get 5 appliances covered for £28.01 pm on an ongoing monthly basis until the products are 10 years old. This was an excellent compromise & the paperwork was immediate. Thank you Morgan Smith, a credit to Pacifica
Dario is a very thorough engineer who is also polite and went through what he did to the oven to complete the repair. He also cleaned up the local area after he had completed the work. A really good experience and we now have a working oven again.
Based on analysis of 3 reviews rated 1-2 stars for Pacifica
“I paid Pacifica £159 for a quoted repair of my washer dryer, which was still usable (just a glitchy screen)”
“I paid Pacifica £159 for a quoted repair of my washer dryer, which was still usable (just a glitchy screen)”
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Pacifica is a nationwide appliance repair company based in the UK, specializing in the repair and installation of a wide range of domestic appliances. The company employs over 240 fully trained and CRB-checked engineers who provide high-quality service and support to customers across the country. Pacifica emphasizes a sustainable approach, promoting appliance repair as an environmentally friendly alternative to replacement. Customers can easily book repairs online or by calling the dedicated service line. Pacifica offers a straightforward booking process that includes a three-hour appointment window, allowing customers to track their assigned engineer. With a focus on customer convenience, the company encourages users to provide photos or videos of appliance issues, which helps facilitate efficient first-time fixes. Pacifica is committed to delivering reliable appliance repair services at competitive prices, starting from £89.99.
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Pacifica receives overwhelmingly positive feedback from customers, highlighting the professionalism and courteousness of their engineers. Reviewers frequently commend the staff for their friendly demeanor, efficiency, and thoroughness during service visits. Many mention specific engineers, such as Anthony and Mike D, praising their ability to communicate effectively and resolve issues promptly. Customers appreciate the clean and tidy work environment left after repairs, which adds to the overall satisfaction. However, there are a few complaints regarding booking times and the scheduling process, indicating some room for improvement in this area. Despite these minor concerns, the majority of reviews reflect a high level of satisfaction with the service provided. Overall, Pacifica is viewed positively by its customers.
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