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HomeTravel & TourismOvago Reviews
Ovago logo

Ovago Reviews

3.9833333333333334 out of 5 stars
3.9833333333333334 out of 5 stars
4.0
|Great|60 reviews

TrustScore

4.0
3.9833333333333334 out of 5 stars
Great
5 out of 5 stars
44
4 out of 5 stars
1
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
15
60 reviews in total

Review summary

Ovago receives a mix of reviews, with a notable 75% positive sentiment. Many customers praise the agents for their patience, helpfulness, and professionalism, highlighting experiences with individuals like Inez, Raavi, and Jubril, who are commended for their expedient responses and excellent service. Reviewers appreciate the competitive pricing on flights, often noting that they found better deals compared to other companies. However, there are significant complaints regarding the overall service, with some customers labeling the company as fraudulent and expressing regret over their bookings. Issues with flight pricing, customer service, and handling of luggage have also been reported. Despite these criticisms, the positive experiences with staff and pricing seem to outweigh the negatives for many. Overall, Ovago is viewed favorably by a majority of its customers.

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Based on reviews, created with AI

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See what reviewers are saying

Sai
SaiFeatured

A week ago

1 out of 5 stars

Very bad experience

Very bad experience. I booked flight for $220 and they charged $320 later to my card. I tried to contact the support but they are hanging out my call. Don’t book from this website. Fake one!

Chloe
ChloeFeatured

A week ago

5 out of 5 stars

Excellent Customer Support Experience

I had a small change to make to my booking and contacted Ovago’s support team—honestly one of the best experiences I’ve had with a travel agency. They were quick, friendly, and solved everything witho... See more

Jeffrey Jacobsen
Jeffrey JacobsenFeatured

A week ago

1 out of 5 stars

Did not stand by price

I booked my flight, entered all travler info, payment, etc. It was in process, just waiting for final approval. That is when the "agent" called me and texted there was an issue and price increased. Th... See more

Florence George
Florence GeorgeFeatured

A week ago

5 out of 5 stars

Excellent.

Mr. Olivia is a very good and excellent customer service personnel. He's very patient and nice. He walked me through art. My process. I enjoyed his service.

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Romelyn Manuel
Romelyn Manuel
1 reviews
about 2 months ago
1 out of 5 stars

We base in Canada

We base in Canada. Month of June upon booking it’s all in CAD currency then suddenly upon paying it becomes USD we call the costume service after 1 weeks when I notice my bank the price we pay is not match, we feel scammed.Upon talking to costumer service they guarantee us to have free seats arrangement and $200 vouchers to use in our next flight, with me and my husband that time I’m not yet pregnant we have a peace of mind that everything is settled. Two week ago we call the OVAGO if we can change our seats arrangement for our long flight because I’m pregnant I need to be seat on the Aisle, costumer service the voice is Indian accent ok seat arrangement is change and you must pay $200 questions her why we need to pay if we just want to move our seats in aisle seat because I’m pregnant in first place we when we book our flight in the Philippines seats is already arranged who ever we spoke that time they guarantee us that everything is settled.Why they asking us to pay $200 Costumer service is a liar they don’t have a consideration. Be careful when you booking your flight with them pay attention to the currency they will tricks you. WE WILL NOT USE OVAGO again.

Helpful?
Blessed
Blessed
1 reviews
about 2 months ago
5 out of 5 stars

Duru was too patient and kind focusing…

Duru was too patient and kind focusing on seeing me get my booking and i got the ticket in about 5 minutes. Compared to other Airline agents especially from other companies who often got mad and impatient for no reason, Duru is the epitome of an angent that cares only for the customer. I will always and lovely recommend him to everyone with his extension on Ovago. I wish to meet him someday to say thank you even for the stress

Helpful?
Chelsea Reid
Chelsea Reid
1 reviews
2 months ago
5 out of 5 stars

My experience with ovago was smooth and…

My experience with ovago was smooth and convenient. I found a great flight deal quickly, and the booking was easy. The customer support was also helpful when I had a question.

Helpful?
Danny
Danny
1 reviews
2 months ago
5 out of 5 stars

Raavi was very helpful throughout and…

Raavi was very helpful throughout and offered options. first time trying, seems ok.

Helpful?
Anthony Bouldin
Anthony Bouldin
1 reviews
2 months ago
5 out of 5 stars

Great job!

Duru was very professional and patient with my request. He was able to make sure I got the type of flight I wanted at the price I wanted it at. He did such Sb excellent job. Couldn’t be happier

Helpful?
Joe
Joe
1 reviews
2 months ago
5 out of 5 stars

Quality Customer Service

Big Shout out to Korbin for his assistance with rectifying my seat arrangement on my upcoming trip.

Helpful?
Vincent N
Vincent N
1 reviews
2 months ago
5 out of 5 stars

Benjamin’s

Benjamin’s, was very knowledgeable and helpful with securing the best flights and fees. He followed up with me to further provide clarity and guidance. He was very professional and thorough. Thank you Benjamin for your service.

Helpful?

TrustPilot Scam Exposed

Learn why consumers and businesses should be cautious about relying on Trustpilot scores and reviews.

Read the analysis
Fredanna
Fredanna
1 reviews
2 months ago
5 out of 5 stars

So much appreciation

For three weeks, I was trying to get to Sierra Leone. This was a stressful time for me to get to, BUT Oliver was able to work with me and made sure that I was able to get a confirmation. He worked hard for me for 12 hours to make sure that I was not out priced or that the seats were taken. Oliver was truly a godsend in a time of need. Thank you and so much appreciation. Best, fredanna

Helpful?
Kwabena Badu
Kwabena Badu
1 reviews
3 months ago
5 out of 5 stars

Communicating my appreciation

The agent (Grace)was very patient and polite. She never gave up on me and was able to answer all my questions to my satisfaction.

Helpful?
Wil
Wil
1 reviews
3 months ago
5 out of 5 stars

Fantastic experience with Greyson at…

Fantastic experience with Greyson at Osage, very patient, courteous and focused on our needs and what we can do to help us. Great job Greyson and thank you for helping us with the booking.

Helpful?
Carrie Sumner
Carrie Sumner
1 reviews
3 months ago
5 out of 5 stars

Agent Esobe was very helpful and…

Agent Esobe was very helpful and reassured me throughout the booking process when we hit bumps. She answered all my inquiries and was very professional in her manners.

Helpful?
Teri Zehentner
Teri Zehentner
1 reviews
3 months ago
5 out of 5 stars

Top Marks to Beckham

Top Marks to Beckham Top Marks go to Beckham A at Ovago Travel. He always finds me the perfect flights at a good price, even when they are not available at Expedia, Kayak, etc. He treats me like I’m family, responds quickly. Ask for him when you call Ovago, he will call you back. 100%.

Helpful?
Harouna
Harouna
1 reviews
3 months ago
5 out of 5 stars

Dele was good and helped me out thanks

Dele was good and helped me out thanks

Helpful?
Debenz News
Debenz News
1 reviews
3 months ago
5 out of 5 stars

Cheap air tickets in comparing to other…

Cheap air tickets in comparing to other companies. The agent was very friendly

Helpful?
Ajibola Ishaq
Ajibola Ishaq
1 reviews
3 months ago
5 out of 5 stars

Femmy the travel agent was very…

Femmy the travel agent was very efficient he was so helpful

Helpful?
armand foko
armand foko
1 reviews
3 months ago
5 out of 5 stars

Excellent Service!

I really appreciate Peace for her outstanding assistance in helping me purchase my flight ticket and dissabily assistance. She was patient, professional, and made the whole process smooth and stress-free. Her communication was clear, and she took the time to find the best option for me. I highly recommend her service to anyone looking for reliable and friendly travel support. Thank you, Peace!

Helpful?
Adetoun
Adetoun
1 reviews
3 months ago
5 out of 5 stars

Excellent Service

My agent Jubril was very professional and so patient. He helped me all the way and made sure every request was attended to.

Helpful?
Prof Samuel Adebisi Adeniran
Prof Samuel Adebisi Adeniran
1 reviews
3 months ago
4 out of 5 stars

The agent, Emmy

The agent, Emmy was truthful. He clearly explained everything and he made his suggestions.

Helpful?
Adedoyin
Adedoyin
1 reviews
3 months ago
5 out of 5 stars

Emmy is incredibly patient

Emmy is incredibly patient. Despite my busy schedule, he took the time to listen to my needs and worked around my availability to secure the best ticket possible.

Helpful?
M.G
M.G
1 reviews
3 months ago
5 out of 5 stars

A good service from Jubril

A good service from Jubril. So patient. He walked me through the process until I got a favourable result. Each time l called back, I didn't have to wait long for a response. Thank you.

Helpful?
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About Ovago

Ovago is a travel and tourism platform specializing in affordable flight bookings. The company offers a user-friendly interface where customers can search for and book flights from over 500 airlines, catering to a diverse range of travel needs including round-trip, one-way, and multi-city itineraries. Ovago is particularly focused on providing cost-effective travel solutions, featuring exclusive phone-only deals that allow customers to connect with travel experts for the best pricing options. Targeting budget-conscious travelers, Ovago aims to simplify the flight booking process while ensuring a variety of travel options are available. The platform serves individual travelers, families, and groups seeking economical travel arrangements for their next adventure. With a commitment to accessibility and customer support, Ovago positions itself as a reliable resource for those looking to save on air travel.

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Travel & Tourism