Review summary

Outlet Asics has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Mit dem Handy kann man weder mit Paypal…

Mit dem Handy kann man weder mit Paypal noch mit Visa bezahlen. Mit dem PC ging es. Aber das Geld ist weg. Und die "Order" taucht nirgens wo auf. Eine Bestägtigungsmail gibt es auch nicht. Toll. Ich berichte weiter. Mal sehen, ob da irgend was geliefert wird...

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Bedrägeri-företag

Önskar att jag läst andras recenssioner innan jag beställde från detta bluff-företag. Returnerade 2 par skor enligt alla konstens regler i ett och samma paket (samma låda som jag mottog paren i). Får bekräftelse på att de mottagit båda paren, men får bara återbetalt för ett par. Kontaktar dem och får snabbt svar att de ber om ursäkt och blir bjuden på en rabatt. Någon vecka senare har jag fortfarande inte fått betalt och när jag kontaktar dem igen , förnekar dem att de mottagit detta och att de är ledsna över min oärlighet. KÖP INTE FRÅN DETTA FÖRETAG!

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n
asics outlet portugal NEVER EVER ORDER…

asics outlet portugal NEVER EVER ORDER HERE ! Watch out, they dont help with a lost order, there is a dumb bot totally unhelpful.

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Retur

Beställde skor som tyvärr var för stora så gjorde retur enligt instruktionerna, hörde inget på flera veckor och skickade förfrågan via webbplats som är enda kontaktvägen. Jag kan följa min retur och se att den kommit tillbaka 15 maj, jag får först ett positivt svar att återbetalning ska påbörjat inom 5 bankdagar och att de ser att min retur kommit tillbaka i lager. Därefter från jag svar i samma tråd att jag inte har något ärende alls hos dem och att de avslutar mitt ärende. Jag har svarat med skärmdumpar på alla bevis men inte hört något så nu blir det polisanmälan om bedrägeri. Beställ inget härifrån!!!

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Showing 1 - 10 of 96 reviews
R

Returfuffens

Jag fick de produkter jag beställt, men valde av skäl att skicka tillbaka en av dessa. Jag skapade en retur (genom deras halvkonstiga returrutin) och skickade paketet. När det gått 15 dagar hörde jag av mig och frågade var min återbetalning blev av. De svarade med att det inte finns någon skapad retur och att de därför stänger ner ärendet (?) Tillika har de ingen kundtjänst (varken chat, e-mail eller telefon), varpå uppkomsten av flera Red flags - något jag önskar att jag kollade upp innan jag beställde mina skor. Nu väntar en anmälning. Jag vill även avråda er att beställa från detta företag!

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D

Tror det er en scam side

Jeg er lidt bange for det er en scam side. For lidt siden købte jeg et par løbesko via deres side. Jeg fik også ret hurtigt en besked i min Post Nord app, om at der var en pakke til afsendelse men at de (Post Nord) ikke havde modtaget den endnu. Så sker der så bare ikke mere. Skoene er på lager og alligevel har de brugt en uge på "ikke" at få dem sendt. Når man så skriver til kundeservice, så får man et svar om at den allerede er sendt afstand, med et tracking-link, som bekræfter at den ikke er sendt. Skriver man så tilbage og forklarer at deres link netop siger at pakken ikke er sendt, så får man bare et nyt svar om at de har sendt den. Hvis ikke skoene er på lager hvorfor så ikke bare være ærlig? Eller er det fordi det er en fup side og de aldrig har haft skoene til at begynde med.?

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LA

Estafa

Estafa, pagué en abril unas zapatillas y no las he recibido. Ahora me dicen que el pedido no se corresponde con ninguno...

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ML

Conseillère en vente top

Vendeuse compétente et d’excellent conseil. Adapter au client et à sa pratique sportive. Souriante De plus prix intéressant À recommander

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am

Jeg bestilte et par løbesko

Jeg bestilte et par løbesko, men blev bekymret da jeg læste anmeldelser her. Jeg skrev samme dag om annullering af ordren, der blev besværet inden for et døgn. Skoene er komme som lovet, inden for tidsfristen. Så ikke nogen dårlig oplevelse herfra 👍🏼

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M

They don't care!!! The experience team what a joke...

Well i wouldn't have thought the customer service would be as terrible as it is and they don't care. You would think a brand like they are would offer a better service, the experience I am still going through to tell is way too long. I do not expect to pay £120 for a pair of trainers have them for 5 months to get told it is not a manufacturer fault I have lifted the sole with the type of exercise I do. The trainers were bought at an outlet store, I went back with my trainers whilst there the shop assistant was lifting the sole and has made it worse, he told me he didn't have a mystic ball to actually tell how it has happened but is definitely not manufacturer fault (so it's me) they did offer me 20% discount off another pair! How is laughed as said if trainers only last 5 months i will never buy from these again. What is more disappointing is that I didn't even need new trainers as my new balance trainers are perfectly good even after over a year of training in nearly everyday. I am in the process with customer service and have emailed photos explained my issue in store however I am told to go back in the store for them to help.... not sure of what part they don't understand I already have hence me needing help from the experience team! Yep true it is and experience for sure.

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AK

Geld wird sofort abgebucht

Geld wird sofort abgebucht, die Ware ewig nicht versendet. Wir warten heute noch und niemand antwortet auf Email

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AK

Zamówienie złożone i opłacone w…

Zamówienie złożone i opłacone w niedzielę 18.05.2025 . Paczka odebrana od kuriera w środę 21.05.2025. Buty zgodne z opisem . Wszystko szybko i bez najmniejszych problemów. Można zamawiać bez obaw .

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PG

Mi hanno mandato e-mail di conferma…Esperienza positiva

Mi hanno mandato e-mail di conferma dell' ordine. Mi hanno mandato il tracking quando è stato spedito il pacco e infine quando il pacco è stato affidato al corriere. Ero scoraggiata dopo aver letto giudizi negativi. Solo 2 stelle. Ma devo dire sono stati molto corretti. BRT però non consegna pur mandando mail di consegna in quel giorno. Deve intervenire il titolare del fermo point. Asics outlet affidabile.

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c

Defective Shoes - Combative Return

Had a pair of Kayano 29s bought on 10/01. There was a hole where the big toes sits. For context, I’m 71, walk the dogs (no marathon running here), wear socks and trim my toe nails. Clearly this is unacceptable quality. Corresponded with ASICS.com.au and was told to take them back to place of purchase, outlet centre Canberra. Just to be clear, I really liked these shoes, they were exactly what I wanted, comfortable with an excellent fit. I did as suggested and took the defective shoes back to ASICS outlet Canberra. The sales assistant was somewhat combative. Asked for receipt, asked to see the email from ASIC, I showed hm both. He then told me since it was 5 Months since purchase he could not give a refund only a store credit (which I think is total bullshit - the product was/is defective). We looked at other shoes then I worked out it was only 4 months since purchase. I told him that, then he said well it’s 3 months only can we give a refund. I told him he was making it up as we go along. He eventually agreed to refund. He did not offer another pair of Kayano 29s (I guess they did not have any). He did offer a pair of Kayano 30s if I paid the $50+ extra (there was no goodwill: well we’ll give you a pair of Kayano 30 in exchange). So I eventually got the refund and went and bought a pair of Adidas Ultraboost. Why, when products are obviously faulty and not fit for purpose, don’t stores just do the right thing by their customers. The amount of business you lose by having no customer focus must be staggering. So great customer service, how to keep people coming back. I passed this back to asics who thanked me and said they would pass on the feedback.

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