Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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1,000 total • Write a review

Showing 961 - 970 of 996 reviews
c
4 out of 5 stars

Studied cert 3 in education support

Studied cert 3 in education support. Great for me personally as i could study at my own pace.

Date of experience: December 6, 2019

S
5 out of 5 stars

Awesome supportive assessor..

Awesome supportive assessor... thanks you

Date of experience: December 6, 2019

J
5 out of 5 stars

I loved doing my course online

I loved doing my course online. Open colleges are very helpful and the course material is great. 👍

Date of experience: December 6, 2019

A
4 out of 5 stars

Thank You Open Colleges

Had a bit of a shaky start, but during my enrolment I have witnessed the course improve constantly, more support has been added, (the live chat was a huge one, a fast way to get assitance especially when stressed or worried), there are some amazing teachers who genuinely care about the students which makes all the difference in the world, the content is being updated, and it seems like the staff are always looking for new ways to enhance the experience for students. I did not have prior experience in this style of learning environment, it was a bit of a shock at first being entirely online. There are of course both positives and negatives, although you can tend to feel very isolated, the nature of the course is very flexible. You can choose entirely when to submit your work as long as you complete it within the time frame. The team recognises that support and communication with students is extremely important. I do think it would be a big help to provide some more structure/guidance to students to improve time management and to give an understanding of whether they're on the right track. Otherwise I am happy with my experience and grateful to the team for their kindness and patience especially when providing me with more time to complete my studies. Thank you open colleges

Date of experience: December 5, 2019

BJ
1 out of 5 stars

They only want your money

They only want your money I needed to do a course for my business. The learning material was very basic and didn't cover much of what would be needed in the role. The real stickler was that they don't clearly show that when you use their supervised exams, you are still required to complete a Supervisor Declaration. Realising my error, I submitted my Supervisor Declaration (simply a screenshot of ProctorU confirmations) with 5 days until my course timeline was due to finish. They classify this as an assignment and didn't mark within 5 days (they can take up to 10 days) so I have had to pay an extra $50 simply for them to double-check that I did indeed use ProctorU.

Date of experience: December 5, 2019

K
4 out of 5 stars

Not bad

Not bad. Studying online is difficult if you’re not motivated. But easy if you are and work full time as I did. Not having someone face to face to show you things was challenging in its own way but if you’re already working in the field it makes sense to choose them.

Date of experience: December 5, 2019

M
3 out of 5 stars

Cert IV in Accounting and Bookkeeping Course

Overall I received what I needed from the Cert IV in Accounting and Bookkeeping course. The change in Jan 2019 from MYOB to Reckon was frustrating however, the course material improved with this change - more structured and professional, less spelling and grammar errors, and more relevant to the outside world. More information around the modules being able to be unlocked all at once would have been useful at the start of the course, rather than the back end via page links I found after Module 9. From the posted comments, the awareness around short staffing, long wait times for marked assessments, and the difficulty in arranging a suitably timed student support call have done the rounds with good reason. The reality is, if you want to study online with no face to face, it is quite difficult to do with little or no prior experience in the accounting/bookkeeping space. Open Colleges has had a good crack at it but some improvement is still needed.

Date of experience: December 4, 2019

J
3 out of 5 stars

Has potential

The layout of the modules is great. The trainers were always willing to help and mostly returned questions and assessment feedback quickly. Student support were always cheerful and happy to help out. Unfortunately, I thought that each assessment was written poorly, with instructions being unclear and confusing. They often read disjointed and with inconsistent terminology. It seemed like it was written by a few different writers and was not proof read to ensure it all came together smoothly. I saw that other students often shared my frustration and confusion regarding assessment instructions as they posted their questions and feedback in the online portal. All in all, I enjoyed my experience with open colleges however the content needs urgent attention. If that was fixed during my course, I would’ve given 5 stars.

Date of experience: December 4, 2019

A
5 out of 5 stars

Finished 2 courses with Open Colleges

I have just completed my second course with Open Colleges (Cert IV in Bookkeeping in 2014 & Diploma & Advanced Diploma of Accounting (Tax) now 2019). Being an online course it took a bit of discipline to keep on track time wise, but my experience with Open Colleges has been a great one with excellent support from trainers and admin staff. Thank for an enjoyable learning experience.

Date of experience: December 4, 2019

A
4 out of 5 stars

I enjoyed studying through Open…

I enjoyed studying through Open Colleges and would use them again if/when I look to do further studies. There support was awesome. The only issue I had throughout was some misinformation which effectively caused an issue with work placement however this was quickly resolved by Open Colleges. Thank you so much for helping me achieve my CERT III in Individual Support.

Date of experience: December 4, 2019

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