Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 791 - 800 of 996 reviews
Ui
1 out of 5 stars

Slow painful process from start to finish

Very slow painful process throughout the whole course. Firstly they transitioned the course RIGHT after i started, forcing me to do gap assessments instead of advising me to wait until it was transitioned over. Such a long turn around for a reply when reaching out to trainers and assessors about coursework. Content throughout the course was often not updated with links not being available. Many grammatical errors and information errors. The assessor I had missed my appointment multiple times that I had booked off work for, so wasted my time and effected my finances. The wait time for anything whether it be a response to a query or having Assignments marked or waiting for replies was far too long. Some of my assignments were marked unsatisfactory just because the assessor didn't read or look properly at the submission. Big gap between student support and assessing team meant that I never received correct information. After I finally got my assessor to complete the final interview for my SSIQ after doing nothing for a month, they then left me waiting again. Then after it was finally completed they said my certificate would arrive shortly. This was told to me by my assessor and also in email, after 10 days still no certificate. I touch base with student support only to be told it will take 6-8wks. Definitely not the 10 days or "shortly" I was assured of. Disappointing experience. I work full time and studied and basically did it all alone as i realised quickly how little help Open Colleges staff actually were. They could not handle the requirements or demands of the qualification. Definitely felt like they just want your money and then forget about you, I don't even know what all the money I paid went to. The website and content isn't even done well. You think they would at least make sure the content was available with working hyperlinks etc. Would not recommend doing a course through Open colleges. Go to Tafe.

Date of experience: March 10, 2020

KM
4 out of 5 stars

I thoroughly enjoyed studying with Open…

I thoroughly enjoyed studying with Open Colleges. I took a little longer than I expected due to working full time and raising children but Open Colleges team were more than happy to accommodate my situation. I received ample help and support along the way, and the process was relatively easy.

Date of experience: March 7, 2020

JB
1 out of 5 stars

Stressful, disappointing and not worth it.

The communication between me and my assessors was terrible. In terms of having assignments marked, I had to get several extensions after finishing all my assignments just because I was waiting weeks for assignments to be marked. I finally got all my assignments marked and had my assessor tell me I had passed, I then waited weeks and didn’t receive any proper confirmation, I contacted this assessor multiple times to find out when my certificate would arrive, I was told it would be sent out to me as soon as possible. After waiting approximately 3 more weeks I called open colleges and was told that no one even ticked the box to say I had completed (they admitted this was an error on the behalf of open colleges). I would love to do another course through open colleges as online study suits me, however I cannot justify spending the money and dealing with the stress of having to go through all of this again. I have not once received any form of apology or compensation for the stress and total lack of organisation. It felt like once I paid my money for the course, I was simply tossed aside and there was no commitment or care for me completing my course.

Date of experience: March 6, 2020

S
1 out of 5 stars

AVOID IT!

I have studied multiple courses and i have never experienced such poor customer service and communication. I wasted months doing incorrect subjects and assignments (huge assignments) to only be told almost at the end of my course that i should never follow the online portal because it's never accurate. I finally finished my Diploma through very gritted teeth on the 8th of November last year and i STILL HAVE NOT RECEIVED MY CERTIFICATE. i have called and spoken to open colleges multiple times and the best i can do is leave a complaint form or fill in a stat dec (as of today) saying i never received my certificate. I cannot even get confirmation that it has been posted or the name of the TAFE that the certificate is coming from so that i can follow up myself. Dealing with Open Colleges has been nothing but a horrible, stressful and draining experience. Avoid it at all costs!

Date of experience: March 5, 2020

AT
1 out of 5 stars

Bunch of rip off's

Bunch of rip off's! Over priced courses and they know how to suck you into it! Be careful!

Date of experience: March 5, 2020

L
4 out of 5 stars

I was 50 when I was excepted into Open…

I was 50 when I was excepted into Open Colleges Perth Western Australia to become an EN. I thought the College was brilliant, it was new and had 2 labs, comfortable rooms with technology to help as well. I found my facilitator Blossom to go above and beyond with her explanations on nursing and in the lab. Blossom"s emotional support was there from the start. Our group formed a bond and this also helped to support and encourage along the way, an attitude of never give up and you can do this. At 50 years of age and only finishing year 10 at high school, coming from out back Australia it was daunting for me and in the end I was the oldest in the class. I did not know how to cut and paste on the computer and I learnt very quickly that the right click on the mouse fixed spelling errors. Blossom nurtured, supported and her time was given freely to all of her students, even after a long day of her lecturing. The only thing that I can fault and it has nothing to do with the staff and lecturers at Open Colleges is we need more time out in the community, whether it be community based or a hospital. Everything I had learnt at Open Colleges in the lab and in class saw me become very confident in the hospital, but more experiences earlier on in the course would have been beneficial and helped with the initial nerves and what to expect on our last prac. I am proud of what I have achieved and it hasn't been easy and I could not have done this without our lecturer Blossom and the wonderful staff at Open Colleges Perth. I would totally recommend this to anyone and I have. Thank you for excepting me and seeing me through to become an EN nurse.

Date of experience: March 4, 2020

N
5 out of 5 stars

I have just completed my certificate iv…

I have just completed my certificate iv property services real estate I really recommend open colleges. My trainer Anthony help me every step of the way through my course right up to completion. I highly recommend. Thanks again Anthony.

Date of experience: March 4, 2020

J
5 out of 5 stars

Excellent experience with open colleges

Over the past 2 years of completing certificate IV in property services, Anthony my accessor has been a wealth of knowledge and assistance In developing my career in real estate. By learning the modules of the course this has allowed me to transition smoothly into my career change in dealer estate. I strongly recommend open colleges to anyone looking to further their education !!

Date of experience: March 4, 2020

S
3 out of 5 stars

Aged Care Course

The teachers were good and very friendly, it was just a frustrating experience to have the course finish date pushed back because of teachers leaving. I feel like it should be their responsibility to always ensure an educator is available so that classes don't fall behind on their schedule.

Date of experience: March 3, 2020

M
2 out of 5 stars

Early childhood education and care

My course that was suppose to be 1.5 to 2 years ended up being 4 and my teachers from advanced diplomas couldn’t answer or help me with questions as wasn’t it relevant to my study. Poor marking efforts. Having one assignment marked and getting it passed, then they changed assessors making me do it all again. Making me do 8-9 weeks in total of non paid living away work experience was disgusting on your behalf. Will not recommend this to anyone.

Date of experience: March 3, 2020

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