Open Colleges
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Slow painful process from start to finish
Very slow painful process throughout the whole course. Firstly they transitioned the course RIGHT after i started, forcing me to do gap assessments instead of advising me to wait until it was transitioned over. Such a long turn around for a reply when reaching out to trainers and assessors about coursework. Content throughout the course was often not updated with links not being available. Many grammatical errors and information errors. The assessor I had missed my appointment multiple times that I had booked off work for, so wasted my time and effected my finances. The wait time for anything whether it be a response to a query or having Assignments marked or waiting for replies was far too long. Some of my assignments were marked unsatisfactory just because the assessor didn't read or look properly at the submission. Big gap between student support and assessing team meant that I never received correct information. After I finally got my assessor to complete the final interview for my SSIQ after doing nothing for a month, they then left me waiting again. Then after it was finally completed they said my certificate would arrive shortly. This was told to me by my assessor and also in email, after 10 days still no certificate. I touch base with student support only to be told it will take 6-8wks. Definitely not the 10 days or "shortly" I was assured of. Disappointing experience. I work full time and studied and basically did it all alone as i realised quickly how little help Open Colleges staff actually were. They could not handle the requirements or demands of the qualification. Definitely felt like they just want your money and then forget about you, I don't even know what all the money I paid went to. The website and content isn't even done well. You think they would at least make sure the content was available with working hyperlinks etc. Would not recommend doing a course through Open colleges. Go to Tafe.