Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

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j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

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AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

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DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 451 - 460 of 996 reviews
H

Based on my recent experience (cert 3…

Based on my recent experience (cert 3 Dental Assisting) : Recruitment & Student Support : helpful and replied in timely manner for my queries. Due to covid the course was extended and also when I asked for extension (gave them valid reason) they didn’t hesitate to extend. Assessor (Fiona) : she was excellent, helpful and friendly. Made me feel at ease and the study experience a lot more enjoyable.

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S

It is a great course

It is a great course

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S

Deceptive and Misleading conduct

This company does not operate ethically. Their terms of business offer refunds at withdrawal from the course. I have written confirmation from Open colleges confirming I am entitled to a refund. But they wont pay it. Every week they have a different excuse. It seems the company is not fiancially secure as they dont have the money to make the refund. Their director even lied to the office of fair trading saying they had refuend me. absloute lies. BUYER BEWARE

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K

Steer clear of Open Colleges....

I wouldn’t recommend Open Colleges to anyone. The poor service starts with the high pressure sales pitch to get you to enrol, with minimal information supplied about how it all works, the support you get or the course content. Then from the onset of the course there is no support at all. I realise it’s an online course, but there is no follow up - EVER. No one rings or emails to ask how ur going or if you need help. I had over 6 months off for personal reasons and no one checked to see why. And then when I came back and emailed and requested help, no help came. I also phoned and asked and no help came. I got 3 extensions which they happily took my money for, but didn’t ask why and again, no help came. The course material is poorly written and lacks substance. The links often don’t work or direct you to pages that are out of date. The Assessments are extremely unprofessional with spelling and grammatical errors everywhere, links don’t work, even the font type and size change mid document. Often statements and assessment questions are contradictory or don’t make sense. And the project mngt unit is written for Real Estate agents when I’m studying interior design. How hard is it to ensure it’s relevant to the subject you’re studying? The Lecturers are very hard to contact and will only answer through Open Space and sometimes it takes a week to get an answer on something. Assessment Feedback has often had another student’s name on it and you can tell it’s cut and pasted from someone else’s assessment. I’m not sure my Diploma is worth the paper it’s written on and have very little faith that it’s of any value to an employer in the real world. Very very disappointing. I will never study through them again and I certainly wouldn’t recommend them.

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M

I find it way hard

I find it way exacerbated the subject and context formulated and very unclear what the request asking me to do. Also compare with university and other branches and other options who finished uni in educational says open college is so hard to understand the subjects. To many photos and activities requirements which it make very hard and discomfort for student to complete the requirements and expectations. With Covid open college didn’t abustle the subjects to meet the restrictions in delivering the task such as portfolios when requires preparation of food or sensory activities where water, play dough, slime etc has been banned from child care. Open college didn’t took this in consideration. One of big issues was with the trainers. Exempt Lyndal W. Athens was unhelpful, for example if I asked questions they answered back “ thank for Richie me have a nice day” or not explaining anything clear. Another example, with my portfolio task some of the trainers doesn’t know well the program as they can’t check on student if the gave to do that particular task or not, if that’s part from electives or not, if that is student chooses subjects or not, if the task is unlocked or not. I have that issue to get back feedback that the portfolio is unsatisfactory bcz the stasis are not complete which she should have checked before mark out the portfolio. However, there was good things to such as help le out with extended my course when I needed

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J

Allied Health Assistant

Good experience with Open Colleges. Providing timely support and guiding at every level of difficulty. Quite helpful and cope up with all situations. Giving valuable feedback. Administration and academic staff both are cooperative and giving fruitful support.

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N

Open College has been very helpful and…

Open College has been very helpful and supportive throughout my course. The college, the student Support, the teachers and everyone were very responsive and encouraging. Thank you so much😊

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AJ

The course material needs to be…

The course material needs to be reviewed and updated. Some links to resources do not work. I finished the course more than 2 months ago and I am still waiting for my certificate!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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J

Flexible and understanding

Bit of a rigid extension request process but I am totally grateful that they have staff that consider real life (kids, work, housework, travel, etc) and how we fit in schooling into that chaos. They enabled me, a very busy mum, to complete the course successfully. THANK YOU!

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SH

Lecturers were all very approachable…

Lecturers were all very approachable and marked assignments well within the allowed time frame. All feedback whether positive or negative was useful. Course work was generally good although there were multiple mistakes in the course material such as spelling mistakes which came across as rushed and not as professional as would have been expected this could be due to the changes in the course halfway through. All questions were answered well and were helpful and were given in a reasonable time. Changing from the original course where you needed to find people to help with videos to the new course where you videos onto the website was a great improvement as it was impossible to find willing people who understood what was expected of them.Some if the modules had videos to explain what was expected which was helpful particularly to those with different leaning types such as audio style of learning. It was a well run course with brilliant lecturers who were always willing to help. I would recommend it.

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