Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 11 - 20 of 996 reviews
Cp
5 out of 5 stars

Cert ll animal care

I had a great experience with open colleges and my assessor’s they went above and beyond to help and guide me throughout my course and couldn’t have done it without them. Chelsea Preo

Date of experience: January 9, 2025

LF
1 out of 5 stars

A major drawback is the withdrawal…

A major drawback is the withdrawal policy. If you withdraw within the first 7 days, you face a $200 administration fee. After the 8th day, you’ll owe 75% of the course fee, which could mean paying around $3,200 on a $4,500 course, even if you decide it’s not for you. I found OpenCollege to be quite challenging, and I wouldn't recommend it to others seeking online education. While the courses may look appealing at first glance, the workload is overwhelming. For instance, in the Certificate III in Individual Support that I studied, I was required to complete 4 to 5 role plays for just one unit I wrote them myself and played with a family member, which felt excessive. Additionally, the lengthy quizzes—spanning four pages—were frustrating and difficult to get through. Based on my experience, I believe that local TAFE institutions may provide a more manageable and supportive online learning environment. I want to emphasize that this is my personal experience, and I prefer not to be contacted regarding my review.

Date of experience: December 20, 2024

KK
1 out of 5 stars

I enrolled in Certificate 3 in…

I enrolled in Certificate 3 in Individual support and paid thousands. After being totally frustrated I went to Steps College and paid $60 for the same course and completed it, I am still waiting for open colleges to get back to me from the first module i started. Please go anywhere but Open Colleges the sales people at the start will make you feel important, once you sign up and pay they don’t care at all.

Date of experience: December 2, 2024

MC
1 out of 5 stars

Scam, now taking the issue up with a lawyer

Signed up for a cert 4 in Accounting. They gave me 7 days "cooling off" period. But I never received the course details or logins until weeks after. I found the course was dismal with units like "How to make business documents" which is something I learnt as a child in year 8. Other units did not touch on accounting either. I decided this was a waste of over $4k and contacted them to cancel my enrolment and have money refunded. They ignored me for months. I constantly followed up for over 5 months. I was either ignored or told someone would contact me, I was never contacted until I said I had lodged complaints with my bank, ASQA, ACCC and the Education Department. I then was called and told I couldn't be refunded completely because I did not cancel in the cooling off period. I reminded them that they hadn't provided the details until weeks after the cooling off period and I had been trying to cancel for months. They didn't care even though I had all the proof. They said they would keep $2k of what I had paid and refund the rest. 3 weeks later I still haven't received the promised refund amount. I'm now taking this up with a lawyer as I feel I've been seriously scammed here.

Date of experience: October 28, 2024

EL
1 out of 5 stars

Biggest scam!!!!!!!

If I could rate this college a 0 I would. When looking for colleges this placed really stuck out compared to the rest. Before I enrolled I asked if this could be done with living alone which they said yes to. I was also told for any reason I couldn’t finish the course that I could cancel without paying anything besides what I had paid. Fast forward, I handed my first assignment in with a recording of myself editing to make it like I was two people (as I live alone, which I was told that was fine) 4 weeks later I finally get my marks back saying that it’s not allowed and I need to have someone record with me. Any time I tried contact online support no one was there. Every time I tried contacting the office no one answered. So I sent a not very nice email to them that I’m done with this college and to cancel my enrolment to which they have turned around and said if I want to cancel I will need to pay the rest of the amount. This company is a scam they don’t care about the students. Stay far away from this place.

Date of experience: October 20, 2024

KC
1 out of 5 stars

The worst thing I have done was sign up…

The worst thing I have done was sign up with open colleges. I finished the course within the time but because they did not mark it on time they would not pass me. I then said I would do the next 4 modules but every time I put an assignment in they come up with another module. Such a scam and waste of money

Date of experience: October 16, 2024

CL
1 out of 5 stars

I had a terrible experience with…

I had a terrible experience with Opening Colleges. They completely misled me about the necessity of the course I enrolled in. I later found out that I never needed the course at all. They also withheld crucial information that would have led me to avoid the course entirely if I had known upfront. When I requested a refund or to stop the course, they just hid behind their contracts. This company is a total rip-off, and I would never trust or use them again. Avoid at all costs!

Date of experience: July 17, 2024

KC
1 out of 5 stars

Terrible

Terrible. Do not enrol with Open Colleges! I made the mistake and regret it. The courses are not quality. Not enough trainers. Will charge you nearly your whole course fee to cancel.

Date of experience: June 4, 2024

JD
1 out of 5 stars

Scam!…

It was okay at the beginning but being abandoned later on. Everything gone. Don’t waste your time and money. Look somewhere else. Now I'm with other real institutions and happy with my journey in my learning and nearly finished. Very contrast to my experience in open college.

Date of experience: April 17, 2024

C
1 out of 5 stars

Open Colleges is a scam

Open Colleges is a scam. No student support after you've enrolled. Poor course material and shonky website layout. Trying to get hold of someone to actually answer your questions and give you a straight answer about anything is near impossible. Do not sign up with them!

Date of experience: March 23, 2024

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