Scam, now taking the issue up with a lawyer
Signed up for a cert 4 in Accounting. They gave me 7 days "cooling off" period. But I never received the course details or logins until weeks after. I found the course was dismal with units like "How to make business documents" which is something I learnt as a child in year 8. Other units did not touch on accounting either. I decided this was a waste of over $4k and contacted them to cancel my enrolment and have money refunded. They ignored me for months. I constantly followed up for over 5 months. I was either ignored or told someone would contact me, I was never contacted until I said I had lodged complaints with my bank, ASQA, ACCC and the Education Department. I then was called and told I couldn't be refunded completely because I did not cancel in the cooling off period. I reminded them that they hadn't provided the details until weeks after the cooling off period and I had been trying to cancel for months. They didn't care even though I had all the proof. They said they would keep $2k of what I had paid and refund the rest. 3 weeks later I still haven't received the promised refund amount. I'm now taking this up with a lawyer as I feel I've been seriously scammed here.