Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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All reviews

1,000 total • Write a review

Showing 91 - 100 of 996 reviews
M
4 out of 5 stars

OC Review

Very pleased to have finished my course. Overall experience with OC was good.

Date of experience: June 26, 2022

A
1 out of 5 stars

Unreasonable!!

Work load is excessive, trainers are rude and they take peoples money by using "policy". No matter what your reason is, they genuinely don't care. Its a warning, please be prepared to pay regardless of your circumstance cause they literally have a special considerations section for nothing.

Date of experience: June 17, 2022

L
4 out of 5 stars

A fair and supportive college

Honestly, OC is a fair and supportive college. Even under the pressure of pandemics, OC still tried to manage to provide its help to students as much as they can, including student support and trainers.

Date of experience: June 16, 2022

JS
1 out of 5 stars

If I could give them zero stars I…

If I could give them zero stars I would. If you become sick and have to stop the course, you get charged a very large amount. They have a tiered system so depending on when you have to cancel you get charged more and more. Their policies punish you for your health, something no one can control. Be careful with this company, they are money hungry and don’t care that actual humans are trying to study.

Date of experience: June 2, 2022

J

Jo

US

1 out of 5 stars

They do not have the best support for…

They do not have the best support for those with disability/health condition or single parents. The tutor did nothing to help me get my papers signed from placement. He also ignored all my emails. I was bullied but he did nothing. Even the patients were annoyed and disgusted on how I was treated. And yet in a covid pandemic another student didnt get into trouble for doing her work experience while sick with a cold in a hospital. Double standards and bullying occurs here. Other places are much more professional. Also all placement paper work is not done online, so a nurse spilt water all over my notes and my tutor told me off when it wasnt my fault, said I was unorgansied. He had me in tears but just kept going on and on. Very cruel!

Date of experience: May 26, 2022

DM
4 out of 5 stars

The course has been very helpful.

The course has been very interesting and helpful in my line of work. I have learned some key techniques and strategies that will help in my service delivery. The Assessor was very helpful and quick to respond to any questions/requests.

Date of experience: May 18, 2022

GM
1 out of 5 stars

Thieves!!

Thieves!!! I wish I could give open colleges a big fat zero stars! I did a certificate IV in vet nursing. Finished all my written modules with high distinctions and credits, however struggled to find a practice that would allow me to do my training portion, due to the fact open colleges do not have insurance and do not tell you this. Open colleges were no help in assisting me to find somewhere. After paying over $5000 they would not even Provide me with a transcript or statement of attainment for the work I’d completed to use as a credit transfer. Expect no help from these people.

Date of experience: May 14, 2022

K
5 out of 5 stars

Open Colleges - Diploma Community Services

The assessors have been incredible, flexibility (extension approved) was really important to me as I have been able to work fulltime and study part time successfully. Content and online learning material was great and I found the final observation / assessment in module 9 (2.5hrs) to be insightful and enjoyable. I will be furthering my studies (Psychology) but would highly recommend Open Colleges.

Date of experience: May 12, 2022

Mk
1 out of 5 stars

I have tried to request an extention to…

I have tried to request an extention to a course due to pandemic, impacting my study time due to children at home and death in family. I have submitted supporting focuments and after that hot two emails suggesti g O should apply for extention which I did more than once. When I tried to submit a review on there website it didnt allow me u less I di mediation first. The other option was enabled. This is more than two months ago that I requested.

Date of experience: May 11, 2022

LS

L S

US

3 out of 5 stars

It's not terrible. But also not great.

This is not a terrible experience. The assignments are fine, I do appreciate the Assessment Walk through by Rosan - those are exceptionally helpful! The final assessment with your Work Place Assessor is surprisingly chill and there is really not something to stress about. The feedback given by assessors has always been helpful and very easy to have questions answered in time. I found the online staff regarding gaining access to modules and extending the course, extremely professional and efficient. I can not fault Rosan, Sarah and staff. My sub par rating for the course live in the material and assessments. Links in the modules rarely work, I found some of the information about particular subjects lacking, pointless and repetitive assignments and believe that the entire training package needs an overhaul. Module 8 is completely redundant. If you are needing this Diploma and you are already working in the industry, this is a breeze and may not actually broaden your knowledge or peak your interest *but* you'll get a qualification. If this is your first step into Community Services, it may be best to do some further research into Open Colleges before signing up.

Date of experience: May 6, 2022

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