OneAZ Credit Union

I recently had the pleasure of working with Marcia Garcia at One Az Credit Union for refinancing my car loan, and I cannot recommend her highly enough! From the moment I reached out, Marcia was incredibly professional and attentive. She took the time to explain every detail of the process, ensuring I felt comfortable and informed every step of the way. What impressed me the most was how efficiently she handled everything. The entire refinancing process was completed within just 48 hours! This level of service is truly commendable and speaks volumes about her dedication and expertise. Marcia is undoubtedly a valuable asset to One Az Credit Union. Her commitment to providing top-notch customer service and her deep knowledge of the loan process made my experience seamless and stress-free. If you're looking to refinance or explore any financial services, I highly recommend reaching out to Marcia. She will exceed your expectations! Thank you, Marcia!

I was so grateful to talk to a real person rather than a machine. I have dealt with some companies in which you literally can't get to a real person to discuss your business need or specific situation. Dan was very helpful. He listened to the issues I needed addressed and was most helpful in setting everything right. Thanks Dan! I appreciate your help!

Best response and assistance from oneAZ

Had some questions about whether a transfer went through or not and Karen Sperduti was a great help! She was able to verify that it didn't go through, so I am resubmitting it. Thank you Karen for your assistance! You are doing a great job!

Dan from my local OneAZ branch was extremely helpful. I actually wasn’t expecting him to be able to help me in my situation, and I regret to say I responded poorly whilst he held his composure and responded as though I hadn’t. This was the utmost best way to approach customer service. I was sincerely sorry, but I have to say I was very impressed at the professionalism displayed.

I am not computer literate. Adam was very patient with me & helped me understand & solve my problem. Thank you

Matthew was great, give him a raise. I had several questions wire transfer, external transfer, and account inquiries. He provided excellent customer service. P.s. I never got a call back from being in the queue. I waited 26 then went in queue left my number. I used a different phone waited over 34 minutes finally got a member. It's 5 pm and still haven't received call back.

I have used OneAZ Credit Union for a few loans over the years. They have been super easy to work with and customer service is top notch. I just got done with an auto loan that Wes Koontz helped with. It was very easy, professional, and great rate. Wes was awesome to work with. They will always be my go to for financing.

I have had the best experience with my refinance. Dalia made everything so simple. I would highly recommend anyone to her. Thank you so much!

I had the pleasure of working with Marcia Garcia and am so lucky that I had her assistance in helping me finance my new vehicle! She was friendly, personable, and professional. Marcia was knowledgeable and answered the many questions with patience and clarity. Marcia made this whole process a breeze and helped ease any stress I had during this process.

Thanks to Zach Rafidi for a smooth process on refinancing our auto loan. We received a great rate and it was super easy to get things switched over. Highly recommend!

Zach Rafidi is the man!! Made the refinancing process quite a breeze. Thanks Zach! Can’t wait to work with you again brother.

I had a question about BillPay so I called my local branch and talked with Kaisha. She was very helpful and took the time to explain the process to me. I am a 40+ year member and am always impressed with my credit union.

Keisha was amazing, so kind, patient, helpdul, CONCERNED.....and resolved the issue!!! Love One AZ Credit Union....

Every interaction with OneAZ shows how much the CU cares about its members. I needed help out of a bind I had created and Michelle Watson went over and above to help me. She far exceeded my expectations. I highly recommend this credit union.

I had a very good contact with the bank representative, in the person of Mrs. Morgan Robel, very subjective and concrete. Everything went well and without wasting time. I also want to mention Mr. Mario Mendoza, from the Thunderbird Rd agency, very good and professional. I highly recommend this bank.

Michelle Watson gave amazing customer service over the phone. She helped me set up the online banking app and gave other helpful tips. She was warm, kind, and friendly. Thanks for the excellent customer service.

I spoke to a very delightful lady named Michele Watson from One Az in customer care. She was very helpful and directed me in the right direction. She even made an appointment with a banker Cathy at my local branch to transfer my savings to a propel account.

Applied for a loan. Zack Rafidi was the virtual banker, he called me after a minute after applying, verified all the information, ask for some documents and after 20 minutes i got approved. Best service i have ever experienced. Quick, easy, friendly. Thank You Zach, Thank You OneAZ Credit union. After this experience i will transfer all my money to their credit union. Thank You

I recently worked with Marilyn R on a loan. She was very responsive and knowledgeable. The process was very quick and easy. Happy to be a member of this CU.