9 months ago
I received rancid macadamia nuts and because I didn’t notify them within 10 days of receiving them I could not return them. They also said that they had to be unopened. How would I know they were ranc... See more
9 months ago
Your process was simple and easy and it was a pleasure to to business with you for me and my Scarlet Macaw!!!
Oh Nuts has excellent customer service. There was one item missing from the box of candy I ordered. I called to let them know and they immediately sent the missing item so it arrived just a few days after the rest. Their items are always fresh and taste great, a huge hit with my kids. I would definitely order from them again.
Good products and fast shipping
Ordering was easy and everything was delivered perfectly well before I needed it.
My order was cancelled for health reasons. So, I can not answer you!
Good stuff, good products, transparent shipping process
One of the items didn’t arrive although when I put in the order, the site said the “candy buttons” were in stock. To be honest, I wouldn’t have put in an order for the other items. I didn’t receive and email about this, just a phone message after the box arrived. Sounds silly, I know, but the kids were looking forward to the candy as part of our Seder.
Good quality and on time
Everything is always fresh, delicious, high quality and on time!!
I ordered Passover desserts. I received a call that one of them is not available. The representative helped me find a substitution. Great customer service.
delivery on time as expected. wide range of kosher products.
I am a long time customer at Oh Nuts and I found the customer service really non existent and not caring or respectful of customers. I ordered two gifts for different friends/ family. In one case it was for my teenage daughters sick friend in hospital awaiting diagnosis and fifteen teens contributed to this gift in good faith. But oh nuts did not ship as promised or even responded to my emails except for an automated one which did not apologize for delays. Email said said when tracking is be available you can track? I am not sure why I as a customer should be accepting of delays due to holidays when there are no updates or apologies for not sticking to the time frame on ordering ? This is a huge company , it can do better! They have lost me if this is the service I get. In future I will support small businesses who promise same day delivery and actually are grateful for orders and fulfil them when promised. Tip : if you can’t guarantee delivery date it would be better to fix your shipping guarantee algorithm so that at least it’s accurate .. thanks
Best nuts at best prices.
The items are of high quality, packaged with care to prevent damage in shipping, and the time between ordering and receiving the items is quicker than promised! Thank you!
Fast shipping and high quality product!
Great product. Great service.
Product is very good. Price is reasonable & delivery is included. What else can you ask for?
Hi! I have ordered from many nut companies, Oh! Nuts excells them all, I have no need now to look any further for variety, freshness and quick shipping. I am referencing all I bought including dried fruit and nuts. Thanks for your wonderful service.
Totally excited to get my order. Hard to find items this time of year. I know that I will be ordering again for my fall baking and special need baking
Wonderful product and quick shipping just to start. Customer Service is prompt and very helpful. I just began ordering in the last couple of months and have been inpressed at every turn. Many thanks! Christine/Congregation Kol Haverim, Glastonbury, CT
I will preface this evaluation by saying the recipients loved their Biscottis when they finally got them. The box of 18 were decorated beautifully. The first recipient found his in his locker of his apartment building. It was secured there as he was not home. The 2nd recipient, my doctor, never got her gift, even though you said it was delivered, so I purchased another one. She did get it the 2nd time, as we had it delivered to a more secure office, but I was appalled to see a photo of where the delivery person left it. It was left outside her office next to a trash can. Anyone passing by could have helped themselves as what I believe happened to the first gift. Delivery people need to be told not to leave packages in front of doors in public buildings. I called and spoke to your associate and explained the situation. I wanted her to show good faith for your company and refund me for the first gift my doctor never received. She got off the phone and promised to call me back so she could research it some more, but that was last week, and I have not heard a peep from her. Can someone please contact me? The order number is 3478773. Thanks.
Based on analysis of 58 reviews rated 1-2 stars for Oh! Nuts
“Poor poor customer service”
“Customer service said it would ship right away but it still took 2 more days for me to receive a shipping confirmation”
“Package was delivered Early despite scheduling it for during Passover when we would be home to accept it”
“I would like to have a return label sent to the person that received the box and my money refunded to me”
“No response by phone or email from the company”
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Oh! Nuts is an online retailer specializing in a wide variety of quality nuts, dried fruits, chocolates, and snacks. The company offers an extensive selection of products, including dry roasted nuts and unique confections such as the Dubai Chocolate Bar, catering to health-conscious consumers and snack enthusiasts alike. With a commitment to customer satisfaction, Oh! Nuts provides services such as free shipping on orders over $69 and dedicated customer support to enhance the shopping experience. Targeting both individual consumers and businesses, Oh! Nuts aims to meet the needs of those looking for quality snack options, gift items, or catering solutions. The platform features curated collections and promotes easy reordering, ensuring convenience for repeat customers. With thousands of positive reviews, Oh! Nuts positions itself as a reliable source for premium snack products.
Oh! Nuts receives a largely positive reception, with many customers praising the freshness and quality of their products, as well as the quick delivery service. Reviewers frequently highlight their satisfaction with the variety of nuts and dried fruits, noting that orders are often exactly as expected and arrive promptly. However, some consumers express disappointment regarding specific orders, mentioning issues such as receiving rancid nuts or stale products, which they found unacceptable. A few customers also report frustrating experiences with customer service, particularly regarding return policies. Despite these complaints, the overall sentiment remains favorable, with many appreciating the great shopping experience and the quality of the items. Overall, Oh! Nuts is viewed positively, though there are areas for improvement.
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