Excellent service from start to finish
Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!
Octopus Electric Vehicles
Reviews 100•
4.8
Vehicles & Transportation4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
✨
Based on reviews, created with AISee what reviewers are saying
Promising start, patience is now wearing thin
We chose a limited deal on a model that was advertised as being in stock with a short delivery date. The charger has been fitted and we sold our diesel car in preparation for the arrival of our new EV. So far the delivery date has been pushed out three times with no communication from Octopus. We only discover this information by checking the tracker. We have to chase Octopus each time to try and get an explanation and still waiting for a satisfactory one.
Honestly cannot fault this team
Honestly cannot fault this team, from Charlie in Sales to Lydia in after sales, they are just great. Thank you Team. I am one happy customer
Ali Husain - Fantastic customer service
Ali Husain made my experience seamless. Firstly I needed a car quickly due to having no transport, Ali got the wheels moving (pardon the pun) really quickly to the point he was chasing me to reply to emails from the delivery partner to make sure I didn't miss out on an early slot. I then needed help afterwards with my charging credit, he was all over it and made sure to get me an updated code so i could us the public charging network. Thanks so much Ali, keep up the good work!!!
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.octopusev.com
All reviews
100 total • Write a review
Showing 61 - 70 of 96 reviews
S
Shoaib
US
Low touch and simple
Low touch and simple. From the initial point of finding the right EV to receiving delivery and everything in between, the process was easy, simple and I was kept up to date at every step. Fatimah, the representative, assigned to me was very helpful, very responsive and and did exactly what she said would every single time.
Date of experience: June 17, 2025
SM
Octopus EV
Octopus were very helpful when I was deciding to go for a new EV. Communication was good across the whole process which I might add was very simple and east to deal with.
Date of experience: June 17, 2025
SL
Great service, simple process
The consultants i dealt with, Amy & Lydia, were amazing throughout the whole process from initial quote to contracts assigned, to order and then delivery were amazing. They always came back to me on any questions I had, and I had a lot!!. The communication from Octopus during the whole process was very efficient, and for my first electric vehicle lese contract made everything simple and did exactly what they stated. I'm extremely happy with my new electric Mercedes EQA
Date of experience: June 16, 2025
U
UPCT
US
Having ordered an EV with Octopus
Having ordered an EV with Octopus, the entire experience has been great, everything went like clockwork. Everything happened when I was told it would happen and have now received my new EV. All staff I encountered were extremely helpful and friendly. Special thanks to Tom!
Date of experience: June 13, 2025
CW
Thanks Pankaj!
After dealing with a few different agents in the beginning, it settled down when Pankaj took over and managed the process impeccably from beginning to end
Date of experience: June 13, 2025
G
George
US
Octopus EV lease
I recently took an EV lease from Octopus. Right from placing the order to delivery of the vehicle was a smooth process. Unfortunately the car which was delivered had a number of problems and had to be returned a couple of days later. This is when I experienced the efficiency of the fantastic customer service at Octopus EV. Debbie Atug was incredible working behind the scenes to secure a replacement vehicle. I was kept informed throughout the process and I am very pleased to have received a much better vehicle at the end. Thanks to Debbie and all at Octopus EV team 😊
Date of experience: June 13, 2025
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