Very straight forward
Very straight forward, clear instructions quick and easy
Over a year ago
The final document didn't show and the email asking for help and clarification has never been answered.
Over a year ago
I was not able to receive a certificate!! Unacceptable
Over a year ago
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
Very straight forward, clear instructions quick and easy
Very complicated procedure to send off your test result, not easy to use. Tap and send photo, didn't work you have to take a photo separately before and after and upload them.
quick and easy service. testing easy enough to do and results in a flash
Easy not over priced results and certificate within minutes
Thanks it worked very well
The test arrived very promptly and the instructions were clear. Still don't know why we had to pay£17 50 for them when they are the same as the NHS free ones.
Everything was fine with me. No problems..
Simple and straight forward.
Very easy to do would recommend
Great experience using Now Test for travel to the UK. Test arrived as scheduled and was waiting at the hotel upon our arrival for our Day 2 test. The written instructions in the box and the instructional video were easy to follow. The result verification was very fast and the certificate was quickly sent and usable for re-entry in the EU. Would definitely use again and highly recommend it
Process involved was clearly explained, and worked well.
Package came before I landed back in the UK very easy to use , got a quick response back for my test.
Easy purchase process. Fast shipping. Steps very easy to follow for uploading photo and results. Confirmation arrived within minutes (this was on a weeknight early evening). I haven't used any other test providers to compare to. I would use NowTest again. Tip: Around the time the test kit arrives you'll receive an email reminding you to scan the QR code on the test to get started. If it's your first time doing this for a trip abroad (and it's a short trip so the kit has arrived before you departed), it's a bit confusing and it seems like you need to do this straight away, but it actually refers to doing the test on your return. Check the kit is inside the mailing bag then put it away until you return. When you return open the kit, log in to NowTest on your phone's browser and scan the code on the test cassette and follow the instructions.
We struggled to get two tests. We had to order separately on different email accounts, so it was very longwinding. When the tests were received the instructions were very misleading.
Among several test providers I've chosen Now Test because they've explained whole testing and buying process in a very straight forward and clear manner. Videos were very helpfull. Many thanks for putting my worries at ease!
I took a lateral flow test. I appreciate that now people may be taking a different test (PCR) and maybe they're not going to be offering this LF test anymore, but the comments on the company still stand. The website app seemed a bit laggy. You submit your 'photos' and nothing seems to happen for a while, but I don't know whether the lag was the app or my internet connection. Other than that, I was happy with the test. Competitively priced. The test was delivered very quickly, which if travel plans change can be a huge advantage in the current COVID rules situation. The negative (lateral flow) test result matched a test I did with an NHS test, because it's always a bit worrying that the test result will be wrong. Test result came fairly quickly, which could be important if you need the certificate quickly. Overall, out of the many providers, Now Test seem to be at least as good as any other.
Bril, able to book flight within 12 hours and get a 2 day kit.
Simple to use with a good video to watch and excellent step by step instructions. Definitely recommend.
Nice and Good
Easy to book and perform the test.
Based on analysis of 53 reviews rated 1-2 stars for Now Test
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
“Received a sealed kit but it was missing the solution tube”
“The kit arrived with no instructions on how to upload my results”
“The website did not accept my password and username when l arrived to England though we tried from 4 different device...”
“I made a mistake on the test so I emailed you on the same day”
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Now Test receives a mix of positive and negative feedback from its users. Many customers appreciate the ease of ordering and using the test kits, highlighting quick delivery and straightforward instructions. Reviewers frequently mention the affordability of the Covid self-test kits, with some praising the promptness of results. However, there are significant complaints regarding customer service, particularly about the failure to generate certificates and a lack of response to inquiries. Some users express frustration over not receiving necessary documentation after their tests. Despite these issues, the overall sentiment leans positive, with a majority of users satisfied with the service and ease of use. Overall, Now Test is seen as a reliable option, though improvements in customer support are needed.
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