Used a few times for work (not my…
Used a few times for work (not my choice) and received a poor service and never on time
Over a year ago
The final document didn't show and the email asking for help and clarification has never been answered.
Over a year ago
I was not able to receive a certificate!! Unacceptable
Over a year ago
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
Used a few times for work (not my choice) and received a poor service and never on time
20 minutes results
I went to the click and collect location and told that they are no longer working with Now Test. They refused to provide me test. There is not any contact no call and I have send many emails but didn't receive any response. It has been 2 days after day 2 test and still awaiting for the result.
The service was excellent and replied quickly test certificate came back within 10mins
Excellent could not fault the service from this company. I needed to email them a couple of times when the rules for travel changed and they replied quickly. The process for the LFT was easier than I expected and the result certificate we needed to travel came through really quickly (10 - 15 mins at the most)
quick and easy !
Fast postage, easy to follow instructions certificate ready within couple of hours. Would definitely use service again!
The service was quick and efficient. BUT for some reason their were no instructions on how to use the test inside the box. And the link on how to take the test on the website didn’t work either. Thankfully I remembered how to use from past experience.
We wait for certificate 12 hours !!!
Very easy instructions and a fast response. Will use again highly recommend
Tests arrived well after day 2 and day 8 requirement and the overall results came well after the 14 day required quarantine. This happened in April 2021. I wonder why there isn't a watchdog doing something about these dodgy, incompetent, unrealiable, corrupt companies which saw an huge opportunity to profit with pandemic without any regulation whatsoever. AVOID! Ghastly customer service.
The App is a bit fiddly, not the easiest to upload it would take some time before you were sure that it had uploaded. But the HQ are pretty responsive.
Very helpfull and fast results
Marvelous service. During my application for a covid fit to fly test somehow the app frozen and left me worring about where to get a new test just 36 hours away from my flight. I wrote Now test an email asking for their advice and they just took it from there. I completed my application by email and a couple hours later (arond 24h00 of the same day) I already had the certificate in my hands. Super hyper reliable service.
Very easy and straightforward to use. Quick results given.
I took my test quite late and still had my results right in time for my flight.
Quick and inexpensive
Now Test is fast and reliable, delivered my package on time, they responded my emails almost immediately when I needed some clarifications, their test app is user friendly and straight forward.
Very quick results, easy to do !
Cashback taking months to be acknowledged, having to contact support a number of times on same old issues.
Based on analysis of 53 reviews rated 1-2 stars for Now Test
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
“Received a sealed kit but it was missing the solution tube”
“The kit arrived with no instructions on how to upload my results”
“The website did not accept my password and username when l arrived to England though we tried from 4 different device...”
“I made a mistake on the test so I emailed you on the same day”
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Now Test receives a mix of positive and negative feedback from its users. Many customers appreciate the ease of ordering and using the test kits, highlighting quick delivery and straightforward instructions. Reviewers frequently mention the affordability of the Covid self-test kits, with some praising the promptness of results. However, there are significant complaints regarding customer service, particularly about the failure to generate certificates and a lack of response to inquiries. Some users express frustration over not receiving necessary documentation after their tests. Despite these issues, the overall sentiment leans positive, with a majority of users satisfied with the service and ease of use. Overall, Now Test is seen as a reliable option, though improvements in customer support are needed.
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