The Neat Company

Reasonable prices, decent service. No complaints here.

Problem solvers. Came up with a creative solution to my unique situation. Impressed.

Reliable. Used them twice, consistent both times.

t interaction. Staff was friendly without being fake. Made the process enjoyable.

Lisa was absolutely great in transferring my old files to the neat cloud and was very patient when I did not understand some items...Also I have listened to some zoom chats and are very helpful......I have actually used Neat for over 20years and am now transitioning to their new software.

Gabriel quickly and efficiently fixed my issue after determining that it was connected properly.

The telephone assistance/training was great! Stephen? was very helpful and patient. I am not computer savy so he walked me through the new software and scanner perfectly!

Good support knowledge

Steven quickly noticed that I was struggling, and he suggested that he have access to my computer to help navigate in the program. He was most helpful by understanding my visual approach to learning. He mentored me by accessing my computer to make it so easy to follow him as he gave me a wonderful tour of the program. Great work, Steven! A pleasure to work with you!

Thank you for saving my 2023 receipts

Liza was helpful and made sure she understood my question correctly before answering. Then she confirmed that I understood the answer and had my problem completely resolved before we shut the chat down.

Liza was great.

Liza on the CHAT line I connected with twice for getting my program and scanner updated. Both visits she was very helpful. She accessed my computer remotely and was able to delete and install programs needed. I have been a NEAT user since 2008 and started with the hand held scanner prior getting DESK TOP scanner. I do several expense reports and invoicing a year in my accounting/event services businesses. Average scanning 25-50 receipts per report. So glad my issue was resolved quickly and minimum down time. Thank you Liza!

Liz was very knowledgeable in the Neat application and very pleasant to interact with during the call. I was very pleased with her assistance. Brian Currie

The technical aid was helpful and understanding, offering suggestions on how to efficiently perform my task for which I was seeking assistance.

Liza 00517454

Great customer service

Liza has worked tirelessly to mitigate files from my old NEAT into the CLOUD. Was always there to help when I needed her. Taught me how to move files from my computer into the cloud. Very satisfied with her for everything she did for me.

Liza C. was extremely helpful, knowledgeable, and professional with her assistance. Very amicable,

Liza said a great job. And figured out my issue then resolved it