Last reviewed over a year ago
Over a year ago
NFCU goes out of their way to be helpful to it's customers. They are far and away the best banking institution I've been associated with.
Joshua (Fleming island branch) was very professional, knowledgeable and motivated helping us find answers to the final processing of our equity loan. We left the branch with the answers and information that we needed. Well done Joshua!
You're an institution that seeks the welfare of your members. Our process was only three months and we got a new home. Ron Castaneda and Stacey are good employees with perfect customer relations skills.
Ryan and Catherine were really helpful throughout the entire process. My husband and I are first time home buyers and naturally had plenty of questions, and both helped us with each one, and did a great job of explaining things to us. I would definitely recommend Navy Federal, and will be going to them for any future needs!
The customer service team is very good and efficient. Although I didn’t like having to drive an hour and 15 minutes to get to the brick and water once I got there, the customer service was really good and they were moving the customers fast because it was a lot of them.
Well Navy federal is a good bank to have in your corner, because they are very. helpful and they have your best interest at heart. U
Great customer service and communication!
I was trying to sign as a co-signer and was denied. My credit score is around 800 but I got a letter saying there was a problem with it. The only problem I ever had was I filed for bankruptcy in September 1999.
Best rates in town, period. Easy processs.
I can always depend on Navy Federal Credit Union customer service. Customer service representatives are professional and courteous.. my experience at Navy Federal Credit Union have been trustworthy
My loan processor Josh was excellent throughout the whole process. I would highly recommend working with him.
simple to navigate and easy to read and useful tools
Navy Federal Credit Union was easy to work with. They were very thorough about explaining each step and how the prices worked. All questions were answered in a timely manner and all concerns addressed.
Amazing!! I recommend for anyone needing a VA loan. It was the best experience.
Very easy application process and knowledgeable staff when questions arise
GREAT CREDIT UNION to do business with
I opened an account and wished to deposit online. I did so signing the back of the check with deposit. It was refused and a specific script was requested which I cannot remember. I am discouraged.
Love the Corpus Christi branch as no matter who I get assistance from they are always kind and eager to help with your issues.
Took way too long. Documents needed had to be submitted multiple times sine the process took so long. Mailed important documents to an address I do not reside at. Had to pay to get them sent back to me.
I don"t think my interest rate was fair. I have a greater than 750 credit score on all three burea's.With no lates. I had to wait until the title arrived to me , but had began to recieve threatening letters regarding providing these documents to them. All corespondence seemed somewhat aggressive in tone.
From start to finish, the process was smooth and Andrea (processor) was amazing. She was very knowledgeable and responsive. My closer- Jessica was outstanding as well. Oh, the notary was excellent as well!
Based on analysis of 7 reviews rated 1-2 stars for Navy Federal Credit Union
“Tried to remove money from atm and I never received my money it reflected in my account, when I filed a compliant the...”
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Navy Federal Credit Union is a financial institution dedicated to serving the armed forces, including the Navy, Army, Marine Corps, Air Force, Space Force, Coast Guard, as well as veterans, Department of Defense employees, and their families. The credit union provides a range of financial services such as banking, loans, mortgages, and credit cards. With a focus on meeting the unique needs of military personnel and their families, Navy Federal offers competitive rates on auto loans, home mortgages, and other financial products. Members benefit from personalized service and financial education resources designed to support their financial well-being. The company emphasizes accessibility and convenience, providing digital banking options to facilitate seamless management of accounts and transactions.
Navy Federal Credit Union receives high praise from many customers for its exceptional customer service and ease of use. Reviewers frequently highlight the friendly and professional staff, noting that interactions are often stress-free and efficient. Many appreciate the competitive rates, particularly for auto loans and home equity lines of credit, which are described as lower than those offered by other institutions. However, some customers express frustration with the processing times, citing experiences where loans took significantly longer than expected due to external factors or difficulties in contacting agents. Despite these complaints, the overall sentiment remains overwhelmingly positive, with a strong emphasis on the supportive environment and helpful resources provided by Navy Federal.
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