If I could give zero stars
If I could give zero stars, trust me, I would this car company is probably one of the worst companies in America comes to service. They have no etiquette when it comes to business and taking care of customers they lie and try to blame customers for their deficiency, I rented the car to show up at the place just for the card not to be available in the associate. Try to blame me because I was late even though I was at the location before closed I called customer service to come to find out that she had lied to 24 hours to pick up your car not supposed to find a car and I’ll just tell you sorry you’re on a clock. That’s what this associate did then proceeded to call customer service And get an explanation why I did not have a car come to find out they did not have cars at that location for the entire day and the associate lied to me at the station they escalated my case to supposedly a regional manager to help me out and I never received a single call from any manager or any person Place companies like this eventually go out of business because they forget the customers are really what they fix their competency in terms of dealing with the public. I’ve only had one other customer service interaction that was worse than this, and that was with American Airlines where they lie to their customers to cover their ass like national car rental buyer beware looking through your history. It looks like they do not give a shit about their customers.
I placed an online booking through our…
I placed an online booking through our corporate account on Thursday, 10th July. To my disappointment, I didn’t receive any communication until Saturday morning—only to be told that the vehicle I booked wasn’t available. This last-minute notice was frustrating enough, but what followed was completely unacceptable.
The staff member who contacted me, claiming to be the manager, was extremely rude and unprofessional throughout the call. She spoke over me repeatedly, wouldn’t allow me to explain my situation, and her tone was downright abusive. As a regular customer who has rented from various Enterprise branches for years, I was shocked by this behaviour.
If this is the standard of customer service from someone in a managerial position, it raises serious questions about the training and leadership at this branch. A manager should be setting the tone for professionalism—not contributing to a toxic experience.
Needless to say, I will be avoiding this branch in future. I highly recommend others do the same until clear improvements are made in customer service and communication.
Arnaque véhicule loué à Édimbourg pour…
Arnaque ,véhicule loué à Édimbourg pour 5 jours. Aucun souci pendant le séjour ni restitution (clés déposée dans une boîte aux lettres). Et , 15 jours après notre retour, on nous réclame 500£ pour une 1/2 coque de clé manquante. Clé qui nous a été remise en main propre dans cet état, 1/2 coque manquante et scotchée, mais que nous n’avions pas malheureusement pas signalé. Cela ne gênait pas le fonctionnement du véhicule et le loueur ne pouvait pas l’ignorer car la clé avait était “temporairement” réparée par ses soins avant nous l’être confiée. Désormais, ils nous signalent que le véhicule a été immobilisé pendant 5 jours à cause de cette 1/2 coque manquante et appliquent des frais de dossier et de réparation exorbitants.
C’est notre bonne foi contre celle du loueur. Nous sommes loin, difficile de s’expliquer et la restitution s’est faite dans une boîte aux lettres.
Nous sommes piégés par un système qui défend le loueur mais pas le locataire, avec des mises en demeure inadmissible pour une 1/2 coque de clé en plastique comme si nous étions des délinquants.
Aucune possibilité de discuter sauf peut être maintenant en portant plainte pour abus avec notre assistance juridique.
Donc il est indispensable de noter tout défaut même minime lors de la réception d’un véhicule. Les assurances des CB ne prennent pas en charge les dommages aux clés. Donc aucun recours possible. Encore un exemple des arnaques rencontrées avec des agences de location de véhicules.
Beware National Roadside Assistance. Pay for the roadside when you rent
The branch employees themselves, outstanding. National's Roadside assistance is awful. The big slogan is your safety is our priority yet they made me put a donut on the rental jacking up my back and having me drive through East Saint Louis on Hwy 70 going 40 mph with the hazard lights on. No one in E St Louis cares if you have an issue. Better get out of the way. Probably the most harrowing experience of my life. One of the 5 people I spoke to in Roadside even hung up on me because I told him I was not pulling over on that hwy and calling the police.
