Review summary

National Car-rentals has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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william ridgley

1 out of 5 stars
If I could give zero stars

If I could give zero stars, trust me, I would this car company is probably one of the worst companies in America comes to service. They have no etiquette when it comes to business and taking care of customers they lie and try to blame customers for their deficiency, I rented the car to show up at the place just for the card not to be available in the associate. Try to blame me because I was late even though I was at the location before closed I called customer service to come to find out that she had lied to 24 hours to pick up your car not supposed to find a car and I’ll just tell you sorry you’re on a clock. That’s what this associate did then proceeded to call customer service And get an explanation why I did not have a car come to find out they did not have cars at that location for the entire day and the associate lied to me at the station they escalated my case to supposedly a regional manager to help me out and I never received a single call from any manager or any person Place companies like this eventually go out of business because they forget the customers are really what they fix their competency in terms of dealing with the public. I’ve only had one other customer service interaction that was worse than this, and that was with American Airlines where they lie to their customers to cover their ass like national car rental buyer beware looking through your history. It looks like they do not give a shit about their customers.

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UM

Usman Mohammed

1 out of 5 stars
I placed an online booking through our…

I placed an online booking through our corporate account on Thursday, 10th July. To my disappointment, I didn’t receive any communication until Saturday morning—only to be told that the vehicle I booked wasn’t available. This last-minute notice was frustrating enough, but what followed was completely unacceptable. The staff member who contacted me, claiming to be the manager, was extremely rude and unprofessional throughout the call. She spoke over me repeatedly, wouldn’t allow me to explain my situation, and her tone was downright abusive. As a regular customer who has rented from various Enterprise branches for years, I was shocked by this behaviour. If this is the standard of customer service from someone in a managerial position, it raises serious questions about the training and leadership at this branch. A manager should be setting the tone for professionalism—not contributing to a toxic experience. Needless to say, I will be avoiding this branch in future. I highly recommend others do the same until clear improvements are made in customer service and communication.

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C

Consumer

1 out of 5 stars
Arnaque véhicule loué à Édimbourg pour…

Arnaque ,véhicule loué à Édimbourg pour 5 jours. Aucun souci pendant le séjour ni restitution (clés déposée dans une boîte aux lettres). Et , 15 jours après notre retour, on nous réclame 500£ pour une 1/2 coque de clé manquante. Clé qui nous a été remise en main propre dans cet état, 1/2 coque manquante et scotchée, mais que nous n’avions pas malheureusement pas signalé. Cela ne gênait pas le fonctionnement du véhicule et le loueur ne pouvait pas l’ignorer car la clé avait était “temporairement” réparée par ses soins avant nous l’être confiée. Désormais, ils nous signalent que le véhicule a été immobilisé pendant 5 jours à cause de cette 1/2 coque manquante et appliquent des frais de dossier et de réparation exorbitants. C’est notre bonne foi contre celle du loueur. Nous sommes loin, difficile de s’expliquer et la restitution s’est faite dans une boîte aux lettres. Nous sommes piégés par un système qui défend le loueur mais pas le locataire, avec des mises en demeure inadmissible pour une 1/2 coque de clé en plastique comme si nous étions des délinquants. Aucune possibilité de discuter sauf peut être maintenant en portant plainte pour abus avec notre assistance juridique. Donc il est indispensable de noter tout défaut même minime lors de la réception d’un véhicule. Les assurances des CB ne prennent pas en charge les dommages aux clés. Donc aucun recours possible. Encore un exemple des arnaques rencontrées avec des agences de location de véhicules.

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KP

Kevin Peters

2 out of 5 stars
Beware National Roadside Assistance. Pay for the roadside when you rent

The branch employees themselves, outstanding. National's Roadside assistance is awful. The big slogan is your safety is our priority yet they made me put a donut on the rental jacking up my back and having me drive through East Saint Louis on Hwy 70 going 40 mph with the hazard lights on. No one in E St Louis cares if you have an issue. Better get out of the way. Probably the most harrowing experience of my life. One of the 5 people I spoke to in Roadside even hung up on me because I told him I was not pulling over on that hwy and calling the police.

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Showing 61 - 70 of 131 reviews
CB

Taken nearly £200 for pre-existing "damage"

We hired a car from National and we were surprised to find they have just decided to debit our credit card 4 weeks after the car drop off claiming there was damage. No evidence of the damage was provided. They had already refunded our deposit. As money has been taken out of our account we have asked for evidence of the "damage". When we have checked our own photos the so called damage is clearly visible before we even got into the car. I have heard about car rental companies using these tactics to make money. We are now actively trying to get our money back. Take photos of everything as they will try anything to make money. It is so unfair and constitutes fraudulent tactics.

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ed

Horrible / voiture ps disponible et…

Horrible / voiture ps disponible et service inexistant. Aéroport de Cancun

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SS

I will not even rate it a 1

I will not even rate it a 1 . I paid all the money in advance . The driver called Abrahim was 4 hours late getting to Heathrow . He was rude and uncommunicative, On being asked why he was four hours late he started banging his fists on the steering wheel. It was a very scary experience. The company directors have since then, reassured me and said that they are sorry and will compensate but so far they are "all talk and no action" despite my repeated phone calls and messages .I will never use this irresponsible , unprofessional taxi service again. I will not recommend it.

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NH

National Car Hire Mexico…

Used National for a car hire in Mexico recently. During the trip a motorbike ran into the parked car and had to file a police report. Was advised that only the agency can request the report by the police which I asked them to do so that I could claim the money back. Upon returning the car they had not requested the police report, had no record of the accident (despite ringing their 24 hour emergency number) and tried to charge an extortionate amount for the damage. Separately, the car I received vs the original booking was quite different in size such that I had to pay for a larger car and they dont clearly advertise the "additional" costs (tax etc) such that the price you think you are going to pay vs the final cost are very different. Would not recommend anyone use National/Enterprise

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S

Completely painless experience

Booked a car for 10days. Pickup and drop off in different city's. National were 250 pounds less than anyone else. Was given a free upgrade on pickup. The whole experience went incredibly smoothly. Couldn't recommend more highly.

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E

If I could leave a minus rating I…

If I could leave a minus rating I would, they left us stranded with a young baby only 2 hours before our moving time, with no apology and no customer support. They kept most of our money for which we will be taking them to small claims court. Budget rent a car who they subcontracted the van hire from also then over charged us astonomical fees, claiming it was a last minute hire, even though we'd had the van booked in for weeks. AVOID AT ALL COSTS!!! WORST COMPANY I'VE EVER DELT WITH

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pp

Excellent company no problems was…

Excellent company no problems was really helpful and priced well didn't mess me about like avis did.

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BW

Car was fine

Car was fine. People were nice. But they didn't send me a receipt. Can't find how to get one online. Two different phone numbers I found. One disconnected. Other rang out. Do they expect me to pay for this myself, as work does not pay expenses with a receipt?

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AC

Used National Car Rental when in… Croatia & Switzerland

Used National Car Rental when in Croatia and in Switzerland for long term rental and they were great. Line up was a little frustrating but I'm sure that was because we were just tired from our flight and wanted to cruise through and get to our hotel. Cars were clean, fuelled and ready. I think one of the issues I hear most through other travel sites was that there were hidden fees. I suggest that you be 100% transparent with your travel plans. We were clear in our intentions. Cross country, ferry ride, leaving the car in another city's airport. Will definitely use again.

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ML

Amount paid for deposit not returned and complaints not addressed!

This is my first time to write a bad review on something. We rented a car from National Waterloo Upper Marsh, London in April 2023. To start off, our deposit of £200.00 has not been refunded up to now (27 May 2023). After how many attempts (emails and calls), no one has responded. Very disappointing indeed. But that is even just the tip of our issue with them. We initially paid for a petrol Ford vehicle for a trip from London to Edinburgh, via Lake District. However, we were provided a mazda electric vehicle for our trip and was provided verbal assurance that charging EVs across the UK shouldnt be a problem as there are already heaps of charging stations. The trip turned out to be problematic and stressful. The supposedly 4.5hours trip to Lake District turned to 12 hours of anxious driving. First of all, the car had only 120 miles maximum distance. The meter on the dashboard was also not accurate and the estimated remaining miles kept flactuating every single time - for example, from point a to b, we would minus the total distance from the 120maximum distance of the car (120 miles minus 80miles, equale 40 miles remaining at the charging station), but as we drove, the estimated remaining miles kept going below 40miles, lowest we had was 10miles!) Second, we were not given enough instructions and tips on how to use the car, even if we told them that we havent driven an electric car before. We even asked them to explain to us how it works as if we are a 5 years old children. This turned out to be very costly - at the fist charging station in Oxford, it took us 3 hours to get the car charged. There was a point that we were not able to unplug the charging cable from the car itself. The manual didnt have details on how to remediate it, and we had to watch youtube videos for us to know that the car had to be locked, then unlucked, for it to be unplugged. For reference, this is our National Rental Agreement - 9DC8GX! Honestly, I just want my money back!

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