If I could give zero stars, I would.
Having recently sold my property at Larchwood Court (managed by Metta), I feel compelled to warn others: this company is a masterclass in unprofessionalism.
Over the years, Metta’s behaviour was consistently disappointing—rude communication, unexplained charges, constant deflection of responsibility, and an overwhelming eagerness to side with one particularly troublesome resident, no matter how absurd her demands. I was repeatedly harassed, and Metta not only failed to intervene—they actively enabled it.
Examples? Let’s see:
I was told to remove garden furniture urgently because a fence was going to be replaced. Nearly a year later… still no fence.
I planted miniature conifers outside my window, only to be told by a mysterious “tree specialist” they had to be removed from the ground. I complied and moved them into pots, which still wasn’t acceptable to one particular freeholder - who then took it upon themselves to remove them. As advised by my solicitor, this is trespass of property. The identity of this “expert”? Never revealed.
I was blamed for leaving fire doors open (via letter from Metta) —with zero evidence—just the word of the same resident. Spotting the pattern yet?
I sustained a foot injury from broken glass hidden in four-foot-high grass left deliberately uncut outside my window and around my washing line (which started out as a small patch then grew to around 6 feet in diameter!) The rest of the communal garden was maintained—just not the part near my flat. Metta admitted the freeholders were responsible, but somehow still defended the person behind it.
A large commercial vehicle parked in clear violation of the lease was defended by Metta with a claimed “signed agreement from all freeholders.” I spoke to one—they had signed nothing. So either Metta were misled, or they were the ones doing the misleading. Surely if such a letter existed, they would be happy to show it to me as proof? It has never been forthcoming to this day.
And let’s not forget the catalogue of administrative errors: I was overcharged on both service charges (one bill was for over £6000 sent in error) and ground rent—including being billed for ground rent I wasn’t even liable for over two years. When I queried an inflated service charge and was demanded to pay the overspend immediately, Metta confidently misquoted my own lease back to me. Spoiler alert: I’d actually read the lease, and had to be the one to educate them that, legally, I wasn’t required to pay any additional monies until the next tax year. Yes, I had to explain lease terms to the very people who claim to manage them.
Through all of this, not a single apology. Just evasion, blame-shifting, and general indifference. Their website promises “kindness, compassion and integrity.” A more accurate motto? “Rudeness, unprofessionalism, and a flair for mismanagement bordering on the theatrical.” Very appropriate given that their 'Head of HR' is an actual dog.
Thankfully, I now live in a proper home—with a 120-foot garden, no nonsense, and best of all, no Metta.
Avoid this company like the plague.
At time of writing this review I have put this in writing to Metta - I have not received a reply (just a poor excuse for a response via this review and my Google Review and yet more examples of Metta's toxic culture of gaslighing). Every one of my claims is supported by evidence and Metta's response yet again shows their unwillingness to take responsibility and even now, side with the same unhinged resident's behaviour.
